Update: Because of the builder's lack of response (since 11/20) to BBB and myself, we are going to arbitration and it is binding. So I will have to present my case and feel good about it. SPA VENEER and WALL VENEER were listed the exact same on my contract, but we done different. Spa has flagstone on all sides, wall was done with brown stucco on the back (not in contract) and the builder admits to never telling me about this. In addition, it was done very poorly with rebar sticking out. It's terrible.
The builder laid down top soil the first week of October and because of all the rain we have had, it has since been washed away leaving the bottom of the decking open to the elements. I have called and complained numerous times but not much more could be done because the builder has not returned my calls/texts/emails since last draw. We decided to lay down turf (professionally installed) all around the outside and it looks fantastic. I will upload pictures later. Since the builder took his sweet time addressing my issues, once the arbitrator favors my position, I will make sure the builder is held responsible for any damages along the way.