Need emergency service on swim spa with breaker tripping, freezing weather, can't reach anyone

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Nov 11, 2021
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Saint Louis, MO
We have a swim spa installed in October of last year. Today I found it with the breaker tripped. I've reset the breaker several times, but after a few minutes, it trips again. It's freezing here and will be for the next week. Water temp is currently 90, but the water temp in the jet lines may be considerably lower, or even frozen. I can't find any service person (for pool service or electrician) who will actually answer the phone on Saturday, and I suppose Sunday will be even worse. The spa manufacturer is closed all weekend and I can't reach anyone. We bought the spa direct from the manufacturer (PDC Spas). I'm in the Greater St. Louis area.

What do I do now? I really need to know how to find someone who does emergency hot tub service, but I can't find anyone who will even answer the phone.

I don't suppose I can just let this sit, turned off, in freezing weather, until Monday?? Or, drain it? Should we drain it now to prevent freezing? That's definitely something we can do. Not sure what else needs to be done after draining to prevent frozen parts.

I could open it up, but I really don't know what I'm looking at, or even which panels to open. The owner's manual is utterly useless.
 
A consistent breaker tripping means that something is shorting out or shorts out after the spa starts running. Could be a bad heater or motor/pump. Or something could have gone bad on the control board. You need someone to carefully diagnose it and you’re unlikely to find the help you need on the weekend.

What are temperatures like where you are? Hard freezes overnight?

If you’re in danger of hard freezes (temps below 26F) for any extended period of time (hours), then you need to drain the spa and blow out the lines with a shop vac on reverse as best you can. Without heat and circulation, pipes can easily freeze and burst.

@RDspaguy any thoughts?
 
There is a procedure for winterizing the Swim Spa in the manual...

Winterizing the Swim Spa
Your swim spa has been designed to be used year‐round and it is certainly suggested that you enjoy the many benefits of enjoying your purchase in any season. If you should decide to not use your swim spa during the winter months, it must be cared for properly to avoid damage. During those months of shut‐down, we recommend the unit being checked periodically to assure no water is entering the unit causing potential freezing resulting in damage. Your warranty does not cover this type of damage, both structural and operational. Winterizing must be done before prior to atmosphere freezing temperatures.

1. Turn off at circuit breaker, open air controls and jets, drain completely using drain valve and sump pump if needed. Remove all water as even a low level remaining in the spa shell can freeze drains and cause unwarranted damage.
2. Remove filter cartridges and all cabinet panels to access equipment.
3. Loosen pump unions and winterizing plug from face of pump. Replace plugs after all water has been cleared from the unit.
4. Use a shop vac in blowing mode to remove all water from return and suction lines.
5. Use the wet vacuum to pull all water from jets. You may choose to use a non‐toxic RV type anti‐freeze to assure freeze prevention and remove ALL prior to next use.
6. Replace all cabinet panels.
7. Cover the unit with the thermal cover, lock in place. Considerable snow accumulation may break the cover, remove snow asnecessary. It is recommended to wrap the unit with a tarp to prevent outside moisture from entering the unit.
 
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