Hi,
I need some advice. Our PB was last seen in early December trying to fix falls, slide and etc.. A month has passed. What was 1 leak is now 7 coming through the boulders in grotto waterfalls and calcium has developed making big stains. They never got the sheer descents, slide, and spa spillway working as planned. One of the large waterfalls splashes over 4ft onto the new concrete deck since the finished grotto falls are larger on one side than the original specs. We filed a complaint with the Contractors Board 1.5 weeks ago. Within days the PB appeared in our yard without us knowing and said they put a rock at the top of the waterfall to 'fix' the leak. We came home to an empty spa and immediately began to fill it! They then called us to get their last payment since they feel that the project is complete. We told them that they needed to finish the other things that didn't work before receiving the final $5k payment. PB 'served' us with a mechanics lien stating the payment was due 2 months ago. Now they want payment and past interest. We never received a bill and they didn't complete the job. They only appeared after we filed a complaint on them. Is all of this normal? I regret ever getting a pool built! Advice? Thanks
I need some advice. Our PB was last seen in early December trying to fix falls, slide and etc.. A month has passed. What was 1 leak is now 7 coming through the boulders in grotto waterfalls and calcium has developed making big stains. They never got the sheer descents, slide, and spa spillway working as planned. One of the large waterfalls splashes over 4ft onto the new concrete deck since the finished grotto falls are larger on one side than the original specs. We filed a complaint with the Contractors Board 1.5 weeks ago. Within days the PB appeared in our yard without us knowing and said they put a rock at the top of the waterfall to 'fix' the leak. We came home to an empty spa and immediately began to fill it! They then called us to get their last payment since they feel that the project is complete. We told them that they needed to finish the other things that didn't work before receiving the final $5k payment. PB 'served' us with a mechanics lien stating the payment was due 2 months ago. Now they want payment and past interest. We never received a bill and they didn't complete the job. They only appeared after we filed a complaint on them. Is all of this normal? I regret ever getting a pool built! Advice? Thanks