Hi everybody, I have call into my dealer but I thought I'd try here to to see if maybe I can't get some advice.
MasterSpa Twighlight 7.2. It was delivered November 2020 so it's still pretty new. Got a high heat warning on it and realized that 1.) pump #1 (there is no dedicated circ pump) is stuck on low speed. Won't turn off, even when the control panel says there are no pumps running. 2.) When I try to turn it to high speed, I get a loud buzzing for few seconds and then the pump shuts completely off for 10 or 15 seconds before something seems to reset and the low speed comes back on. Pump 2 works fine.
I let it run for multiple hours to be sure it wasn't doing something like heating or filtering. The heat icon is not lit while it's running. I flipped the breaker and let it sit over night, no change when I turned it back on the next morning. System goes through purge and I can see the little animated pump icon running for a while which is normal, but then the icons turn off and pump is still going and just goes forever.
The loud buzzing sound for high speed sounds like a start capacitor but would that cause the pump to be stuck running in low speed all the time?
We did take a power hit before we noticed this was going on.
Thanks for any insight. I'm waiting for my dealer to call me back here.
MasterSpa Twighlight 7.2. It was delivered November 2020 so it's still pretty new. Got a high heat warning on it and realized that 1.) pump #1 (there is no dedicated circ pump) is stuck on low speed. Won't turn off, even when the control panel says there are no pumps running. 2.) When I try to turn it to high speed, I get a loud buzzing for few seconds and then the pump shuts completely off for 10 or 15 seconds before something seems to reset and the low speed comes back on. Pump 2 works fine.
I let it run for multiple hours to be sure it wasn't doing something like heating or filtering. The heat icon is not lit while it's running. I flipped the breaker and let it sit over night, no change when I turned it back on the next morning. System goes through purge and I can see the little animated pump icon running for a while which is normal, but then the icons turn off and pump is still going and just goes forever.
The loud buzzing sound for high speed sounds like a start capacitor but would that cause the pump to be stuck running in low speed all the time?
We did take a power hit before we noticed this was going on.
Thanks for any insight. I'm waiting for my dealer to call me back here.
