Jandy JXI 400N - 2 Years Old - Heat Exchanger Bad???

[Megarms]

Went to use the spa yesterday and my Jandy JXI 400N would not come on. It started gurgling and now I am being told that my heat exchanger is bad and needs to be replaced. They say it must be due to water chemistry and therefore is not covered under warranty.

So here is the thing. I am meticulous about balancing my water. PH is always in the acceptable range (7.6 - 7.8). The technician says I can only call the 800 number.

What are my options. I am so upset I could scream.

 

[JamesW]

They say it must be due to water chemistry and therefore is not covered under warranty.

They who?

File a warranty claim.

 

[Megarms]

They who?

File a warranty claim.

They is the service tech's Jandy Factory representative. The guy won't get on the phone with me. He says the heat exchanger is not covered because the only reason it would go bad is due to bad water chemistry. This is BS.

 

[JamesW]

Go on the Jandy website and file a warranty claim.

 

[ajw22]

Do you have the Versaflo on your JXI heater?

JXi heaters with VersaFlo factory installed receive a 5-year standard warranty on the heat exchanger.

 

[Megarms]

Do you have the Versaflo on your JXI heater?

JXi heaters with VersaFlo factory installed receive a 5-year standard warranty on the heat exchanger.

I don’t believe so. Builder didn’t say anything about it.

 

[ajw22]

Do you have this box on the side of the heater? That is the Versaflo valve...

 

[Megarms]

Nope.