Hi Everyone,
Wanted to get some assistance and advice on a new Jandy Heater and Aqualink system. About 45 days now we had our pool service company install a JXi™ POOL & SPA HEATER and a iaqualink iq20 automation system. Since installation, the system has not worked properly.
The pump is existing and so is filter. The pump is a Intelliflo FSF, about 5 years old
Issues so far
Initially the heater was not working in spa mode.
Pool service company got Jandy involved. Jandy tech came out. Made things worse. Now it did not connect to the internet. It showed up as connected on the web portal, but you could not access the controls. Our pool service company came back out and found the Jandy tech did not connect the cabling for the wireless correctly. The pool service company connected the wireless back up and got it working. It was the wiring from the module with the antenna to the automation box.
From here it gets worse.
Now the heater will not turn on. It is saying “check flow”. When I select from the phone app “spa” the heater does not turn on and the spa sometimes does and does not turn on. It will not turn back to “pool” mode. If I set the automation panel to manual and set everything myself it does not work properly either. The heater also stays on “spa” instead of switching to “pool”.
I called Jandy many times and only once received a return call. It was a woman who was “just checking”. I was completely confused by the call. Why didn’t I ever get a tech to call back?
I finally got a call from somebody who represented themselves as a Jandy rep. They said all sorts of things about getting it fixed. Initially responded via txt message and then stopped. They said their tech came back out and reported everything fine. When I asked my pool service company why they didn’t tell the jandy rep that the person who came out made things worked they said, “they didn’t know and it must have slipped their mind, too busy”. The incompetent tech reported everything was fine and it was a pump issue. Mind you the automation was NOT working when they left. I couldn’t access anything and it was physically screwed up in the wiring between the antenna part and the automation box.
So we are getting worse. Now the jandy tech will not return my txt messages. I can’t get anyone from Jandy to respond. The pool service company says heater is fine so they will take back the automation system but I’m stuck with the heater.
They are saying it’s the pump not communicating because that is what my pool service person said. The jandy rep said the pump needed extra programing to work since it was a variable flow. My pool service company admitted to never installing a variable flow with a automation system and didn’t know of any additional flow settings that need to be performed. I found on this forum people reporting how its supposed to be set and sent it to him. He could not be bothered reading it.
Current state
Right now, I can get the heater to stop saying “check flow” by increasing the speed of the pump. I disconnect the control cable, set it in manual, and raise the speed to about 3140 rpm.
On the app if I select “spa”, it gets stuck in spa mode. It will not change back to “pool” mode.
The heater stays on spa or does not have pool or spa selected if on the app I choose spa or pool. I must manually press the pool or spa button on the heater. The automation system does not switch it.
Questions or advice on this? Anyone else dealt with this? Again, resolution from pool service company is they will take back the automation system but not the heater. Pool service company says Jandy wont take anything back since their tech reported all is working even though their tech left it in a worse state.
It it matters we are in Santa Clarita, California. Just outside Los Angeles
Wanted to get some assistance and advice on a new Jandy Heater and Aqualink system. About 45 days now we had our pool service company install a JXi™ POOL & SPA HEATER and a iaqualink iq20 automation system. Since installation, the system has not worked properly.
The pump is existing and so is filter. The pump is a Intelliflo FSF, about 5 years old
Issues so far
Initially the heater was not working in spa mode.
Pool service company got Jandy involved. Jandy tech came out. Made things worse. Now it did not connect to the internet. It showed up as connected on the web portal, but you could not access the controls. Our pool service company came back out and found the Jandy tech did not connect the cabling for the wireless correctly. The pool service company connected the wireless back up and got it working. It was the wiring from the module with the antenna to the automation box.
From here it gets worse.
Now the heater will not turn on. It is saying “check flow”. When I select from the phone app “spa” the heater does not turn on and the spa sometimes does and does not turn on. It will not turn back to “pool” mode. If I set the automation panel to manual and set everything myself it does not work properly either. The heater also stays on “spa” instead of switching to “pool”.
I called Jandy many times and only once received a return call. It was a woman who was “just checking”. I was completely confused by the call. Why didn’t I ever get a tech to call back?
I finally got a call from somebody who represented themselves as a Jandy rep. They said all sorts of things about getting it fixed. Initially responded via txt message and then stopped. They said their tech came back out and reported everything fine. When I asked my pool service company why they didn’t tell the jandy rep that the person who came out made things worked they said, “they didn’t know and it must have slipped their mind, too busy”. The incompetent tech reported everything was fine and it was a pump issue. Mind you the automation was NOT working when they left. I couldn’t access anything and it was physically screwed up in the wiring between the antenna part and the automation box.
So we are getting worse. Now the jandy tech will not return my txt messages. I can’t get anyone from Jandy to respond. The pool service company says heater is fine so they will take back the automation system but I’m stuck with the heater.
They are saying it’s the pump not communicating because that is what my pool service person said. The jandy rep said the pump needed extra programing to work since it was a variable flow. My pool service company admitted to never installing a variable flow with a automation system and didn’t know of any additional flow settings that need to be performed. I found on this forum people reporting how its supposed to be set and sent it to him. He could not be bothered reading it.
Current state
Right now, I can get the heater to stop saying “check flow” by increasing the speed of the pump. I disconnect the control cable, set it in manual, and raise the speed to about 3140 rpm.
On the app if I select “spa”, it gets stuck in spa mode. It will not change back to “pool” mode.
The heater stays on spa or does not have pool or spa selected if on the app I choose spa or pool. I must manually press the pool or spa button on the heater. The automation system does not switch it.
Questions or advice on this? Anyone else dealt with this? Again, resolution from pool service company is they will take back the automation system but not the heater. Pool service company says Jandy wont take anything back since their tech reported all is working even though their tech left it in a worse state.
It it matters we are in Santa Clarita, California. Just outside Los Angeles
