iOS and iAquaLink App

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HermanTX

HermanTX

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TFP Guide
May 20, 2020
7,936
Austin TX
I received a notice on my iAquaLink App yesterday that states it is not fully compatible with iOS 15 (for iPhone). I am currently running iOS 15.1 and the web access via the app works well. However, my phone wants to update to iOS 15.2, and I think that may be the update this notice is referring to. There is a temporary fix per the note, but a fully compatible fix is due in 2022.
Does anyone else have any info or isuses?
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Just switch off the "Live Text" feature. It is new and you will not miss it.
 
Herman,

If you are running iOS 15.1 then the live text feature is on by default.
You should be already seeing the problem but you may not have noticed it. When using the web interface (with the blue screen background) the soft keys will stop responding after a few key presses. Try pressing the various soft keys along the bottom row and press several of them. After one to four key presses the interface will stop responding to soft key presses and then hangs up. You need to reload the web interface to get it going again. This makes it useless for trying to change stuff in the system setup menu as you have to keep reloading it, which also resets you back to the opening screen.

Turning off the live text feature fixed the problem and the soft keys now work as they should.

I wouldn’t worry about upgrading to iOS 15.2 in regards to this as it was already broken when iOS 15.1
 
Hijacking an old thread, but it could be related issue. IAquaLink suddenly started refusing connection from my iPhone and my son’s too: issue is both local in house connected to same router as IAquaLink and remote. But can get full access on safari with Macintosh. Just an iPhone app problem it seems. Error is red dot and it say connection error- could not connect to device.
 
Could be maintenance on a server. Try again in a while or tomorrow.
 
There was a recent update (within the 2 weeks) of the app and it’s now at version 6.4.1. I had to log out and log back in after the update on one of my devices after the update.

I would double check and make sure that the app version that you have version 6.4.1 installed on your device, and then try to log out of your IAquaLink account and then log back in to see if that might fix it.

I have no trouble with the app on iOS right now so the servers seem to be fine.
 
I am using 6.4.1. I logged out on both the iOS app and the Mac web interface. Mac came back on no problem (it worked before) iOS did not. What is really odd is that the issue occurred at about 5:45 eastern tonight. I turned on the spa pump to add CYA in a sock in skimmer. Then went to turn look at speed pool pumps was running (it sounded faster than it should have) and red light was on. I tried cycling the aqualink interface to service mode and back but IAquaLink stayed red. (I have issues in the past where IAquaLink light turned orange after cycling to system and back, but this is different - in that case web would have same issue).

Also, my son has same problem. Something seems to affect iOS that does not affect web interface.
 
One more possible thing to try, cycle the breaker controlling the AC power to the Aqualink main board and see if that resets anything.

I know you tried going in and out of service mode, but I would cycle the AC power to reboot everything.
 

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new related issue since I cycled the Aqualink at the AC power. Every morning, when I look at the display, the VS pump shows offline and the two chlorinators say they are set to zero. I go into the chlorinator level setting and see they are set to proper percentages and reset either the pool or spa at same level (so no change). They I go back to status display and VS pump and chlorinators are working.

What is happening is the pump and chlorinators go off at night, and when they come on in AM, they strangely dont engage properly and system says VS pump offline and chlorinator levels are each 0%. Very off. 3 days in a row now, and simple fix each time. Works all day until pumps shut again.
 
When your pump goes off, the power is most likely cut to the SWCG. The SWCG is not retaining its settings perhaps there is a battery somewhere that is dead?
 
SWCG is retaining the setting as is Jandy. The VS pump and chlorinators seem to go on as they should too. It’s just the Jandy status display that seems to be off showing offline for pump and 0%/0% for SWCGs. As soon as I go to the SWCG setting page on Jandy, propers levels display. I have last few days gone to change the pool setting (today it said 10% and I replaced with 10% - so no real change) and that fixes everything.

I will see what happens tomorrow. I will simply look at the settings without making a change and see if that clears the issue too.
 
pgershon said:
SWCG is retaining the setting as is Jandy. The VS pump and chlorinators seem to go on as they should too. It’s just the Jandy status display that seems to be off showing offline for pump and 0%/0% for SWCGs. As soon as I go to the SWCG setting page on Jandy, propers levels display. I have last few days gone to change the pool setting (today it said 10% and I replaced with 10% - so no real change) and that fixes everything.

I will see what happens tomorrow. I will simply look at the settings without making a change and see if that clears the issue too.
Click to expand...
There is a battery for the main board that is a button type battery. The older boards connected to a 9V battery. Could it be that the battery is low (maybe not completely dead yet) and when the system shuts down at night, there is not enough juice to maintain the settings. Just a thought for consideration.
 
Is the AC power to the pump(s) being switched off when it turns off?

Your Intelliflow should be associated with the filtering function in the VSP pump setup and that ties it to the fltr/pump auxiliary relay. The Intelliflow power needs to be connected to the line side of that relay (or directly to the breaker) so that it’s AC power isn’t switched off then it turns off.

The pool chlorinator needs to be wired to the switched side of fltr/pump relay so that it’s AC power gets switched off when the pump is turned off.

How is your spa pump wired with regards to the AC power? I know that you just swapped in a Vgreen165 for your older single speed pump motor, have you done anything with the AC wiring regarding the AUX relay controlling that pump and it’s chlorinator?

From our other off line conversation I know that you are going to try and change the Vgreen165 motor configuration variable so that it will talk directly to the Jandy system via the RS485 interface. When you get this working then you will want to connect that pump to non switched AC also, with the spa SWG connected to switched contacts of the spa pump Aux relay.

When you changed out the pump motor did you mess with any of the VSP motor config stuff maybe in preparation for setting up a second VSP pump motor? If you might have started to set that up as an Epump and have it partially configured (and also listed as a filtration pump) it might be messing up the main Intelliflow filter pump. I know, a lot of ifs there.

It does sound like AC power is being interrupted on the main Intelliflow pump when it turns off as that will cause it to go offline.

One other question, you say it’s offline in the morning, is the pump on and supposed to be running at the time you are seeing this? If it’s not running what happens if you hit the filter/pump function on your control, does it then startup and show that it’s back online (and do the SWGs then show the correct %’s) when the pump is running?

It really does sound like your Intelliflow is wired to switched AC rather than to continuous AC power.
 
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This problem started happening three days ago after working perfectly all of last year and the start off this year. I did nothing to the power center or wiring (yet) although I have contemplated changing the spa pump to a VSP. Friday afternoon, suddenly the iAqualink function would not connect from my iPhone but connected fine from macintosh. Not sure if issue was something different in the interface of the fact that the mac is ethernet wired to network and iPhone is wireless. The issue resolved after I powered off and on the Jandy system. But starting Saturday AM, the pool pump came on displaying VSP offline and chlorinators at 0%. But the connections are all there and fine, and the Jandy actually knows the settings. Seems like only the status is displaying wrong but pump and chlorinators work correctly (not a complete check so just speculation). Just going to the settings page seems to fix the issue too.

It feel like something happened on Friday (that caused the iPhone issues) or from the reset. Let me see if it happens again tomorrow. If so, I will do another reset and see if that fixes. I am heating the pool now so its hard to simulate the issue, but I may try later today (want to do it when the pump doesn't go through a 15 minute cooldown).
 
I ended up doing a Jandy full reset today to as part of install of VS spa pump (needed to connect RS485. Everything started up without error. Will see what happens in the AM tomorrow.

Not a battery problem - newer board without th 9V battery.

Could be an issue the AC power is turning off on the VS pump - I believe it is. I will adjust that later so that power stays on. Assume both pool (Pentair) and Spa (Century V-Green) should both be set like this.
 
Yes, both the Intelliflow and the Vgreen 165 should be wired up so that the AC power is continuous and not switched (move the connections to the line side of the aux relay controlling it). The RS-485 link on the RS Aqualink board is continuously polling all the devices out on the RS-485 link and expects to see responses from the pumps even when the motors are not running. If those responses aren't there (due to the AC power being off) the pump will report a error on the status page until the AC power is restored.

Just make sure that you don't change the power on your SWG's as those need to be on the switched side of the aux relays as those MUST be powered off for safety reasons when the pumps aren't enabled and running.
 
Don't you risk the same issue with the SWG's? Their RS-485 will be offline too when pumps are powered off, even if I keep the pumps powered on. But you are saying that when pumps are switched off, the pumps will keep power and the RS-485 instructions will tell pumps not to run. But the SWG's will lose power when pumps off and not rely on the flow switch to detect no flow as only protection.
 
yep, that's correct. You don't want to only rely on the flow switches in the SWG's, as the results can be explosive if a flow switch fails. The SWG's should always have their AC power disconnected when the pump isn't running for safety purposes.

They may not read the correct setting when off (but actually the setting is 0% when off) but the question will be is whether they report the correct setting after the pump has turned back on for a minute or so?
 

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