I tried ordering a pump motor from Inyo and it wasn't a good experience, here's the short story. NO customer phone, only live chat, email, and fax. Live chat was anything but, took 35 min with up to 12 min wait between responses from them. The chat guy said I needed a different motor than I thought, his response to questions about this was you need this one, no explanation. I also sent a email, was answered by a different guy who said I needed a different motor, the one I thought I needed. I then asked the second guy which one do I need, NO response as of 3 days ago. I also asked both for a phone number so I could actually talk to some one live, NO response. I sent picture of the existing motor plate specs and the pump info. I've saved a copy of the email and loaded transcripts of the chat, this not a he said/she said situation. I cant imagine trying to get any after purchase service/help/warrente. Has anyone had a similar experience with them, or can recommend a dealer they've had good experience with/can speak with someone?
thanks, Brian
thanks, Brian