21,
If the pump's display does not say "Display not active" then the EasyTouch is not controlling the pump..
It could that the system is in the Service mode.. which disconnects the EasyTouch from the pump, so that the pump cannot start on its own..
In general, either the alarm is about a power issue, or the control panel may have failed..
The first thing to do is use a voltmeter and measure between the L1 and L2 inputs to the pump and ensure you have 240 volts.. Do not measure L1 to ground and L2 to ground and add the results together, as this can often give you a false reading.
Another thing you can try is to put the EasyTouch into the Service mode and see if you get the standard stand-alone screen that allows you to manually run the pump.
I think as long as you see the alert, the pump will not run until it is reset.
Thanks,
Jim R.