Intelliflo power issue this morning..

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SteveTech

Well-known member
Dec 20, 2022
88
Tulsa, OK
So I woke up this morning, and I noticed the pump was not going. On the pump, it says "Alarm: Power outage", now if I go to the panel and hit the "F" button, the pump goes back to "Display", only seems when it is called to spin up has a power outage issue. I reset the power breaker for the pump and panel, same thing.. The screen logic app show under pump, "Intelliflo None"

Any suggestions before I move to next step?

Just shut off power for about 15 mins, will start back up shortly

Update: Reset the power, no change. when "power" in on to the pump through the panel, pump says "Display not active" as it should when running, but it is not doing anything.. Not sure what the issue is. I heard that there might be a factory reset? Not sure how to do this with a panel..

Good morning!
 
Last edited:
SteveTech said:
So I woke up this morning, and I noticed the pump was not going. On the pump, it says "Alarm: Power outage", now if I go to the panel and hit the "F" button,
Click to expand...

By the panel you mean your EasyTouch panel?

That means your IntelliFlo pump power is wired incorrectly to the LOAD side of the filter/pump relay instead of the LINE side.

A VS pump should get constant power.

SteveTech said:
the pump goes back to "Display",
Click to expand...

You mean "DISPLAY NOT ACTIVE"?

That is the normal display when the IntelliFlo is powered and under the EasyTouch control.

SteveTech said:
only seems when it is called to spin up has a power outage issue. I reset the power breaker for the pump and panel, same thing.. The screen logic app show under pump, "Intelliflo None"

Any suggestions before I move to next step?
Click to expand...

Post pics of the open panel of your EasyTouch showing the wiring.
 
Ok, so this is strange.. I power down the pump, disconnect the RS434 cable to easy touch panel, power pump back up. On the panel, I hit "F" to give power to the pump, and the controls on the pump are active. if I hit program 3 (2800 RPM) and start, works perfectly. when I reconnect the panel to the pump, pump goes back to "Display not active" as it should, and pump stops..

Sounds to me like an easy touch/config/communication issue somewhere.. I have the pump running manually right now to keep the water moving
 
Steve,

The pump will only run if the EasyTouch knows it is there and you are telling it what speed to run.

Double check that you have the pump type and pump speeds set up correctly.


Set up page 4.JPG

Set up page 4.JPG



If you were screwing with this page and changed pump type, it will erase all your speeds.

Pushing the "F" button will only run the pump if there is a Circuit On that has a speed assigned. Normally Pool or Spa.

Also.. If this is a new VSF IntelliFlo, they are known to have a software issue, so report back what the pump itself shows as the F/W level.

Thanks,

Jim R.
 
Ok.. Soo.. Let's call it a new user error as you mentioned.. "If you were screwing with this page and changed pump type, it will erase all your speeds"

I noticed in the SLconfig this morning, the previous owner had the pump setup as a VS, not a VSF. I changed to VSF and as you said, wiped out everything.. I added the circuits and flow for pool and spa to the VSF config, and now in the app, we are good AND the pump now shows flow rate, which it did not before due to the pump mis-match..

Fall on my sword for that one.. Not like the previous owner gave me much to go on.. In the back of my head, I am wondering what other configs are off..

From a pump issue/software, does not "seem" to have any issues.. its running correctly, should I look for anything?
 
SteveTech said:
From a pump issue/software, does not "seem" to have any issues.. its running correctly, should I look for anything?
Click to expand...

The pump power should not be turning on and off when you press the F button.

"DISPLAY NOT ACTIVE" should show on the filter/pump when the pump is off.
 
Steve,

The important part is that you got it back up and running... :goodjob:

I would not worry about the F/W issue, since you are not having any problems.

To test if your pump is wired wrong, which I do not think it is, do the following:

Put the system in the Service mode. Wait about 30 seconds... The Pump's display should NOT say "Display Not Active" but should show an RPM or Flow page. If the display is blank, then your pump is wired incorrectly.

Thanks,

Jim R.
 
ajw22 said:
The pump power should not be turning on and off when you press the F button.

"DISPLAY NOT ACTIVE" should show on the filter/pump when the pump is off.
Click to expand...
Interesting..

So when the pump is off, or a schedule is not running, the display says "Alert: Power Out/Off" and goes out after a few seconds. and yes, when I press the "F" key on the easy touch display, it does turn the power off/on to pump. Display Not Active shows when the pump is running only..

In the Screen logic app, when the pump is not running, I get two errors: Communication Lost & Power Outage, but when the schedule kicks in, pumps turns on, errors disappear. I figured that was normal??
 
SteveTech said:
Interesting..

So when the pump is off, or a schedule is not running, the display says "Alert: Power Out/Off" and goes out after a few seconds. and yes, when I press the "F" key on the easy touch display, it does turn the power off/on to pump. Display Not Active shows when the pump is running only..

In the Screen logic app, when the pump is not running, I get two errors: Communication Lost & Power Outage, but when the schedule kicks in, pumps turns on, errors disappear. I figured that was normal??
Click to expand...

That is not wired correctly. Power should stay on and you should not get those messages.
 

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Jimrahbe said:
Steve,

The important part is that you got it back up and running... :goodjob:

I would not worry about the F/W issue, since you are not having any problems.

To test if your pump is wired wrong, which I do not think it is, do the following:

Put the system in the Service mode. Wait about 30 seconds... The Pump's display should NOT say "Display Not Active" but should show an RPM or Flow page. If the display is blank, then your pump is wired incorrectly.

Thanks,

Jim R.
Click to expand...
Seems I need to do this.. How does one put it in service mode?
 
Steve,

You go out to your panel and push the Mode button one time and the little LCD should say Service.

When done, push the mode button twice to get back to Auto.

I agree with Allen, I got confused when you were talking about running the pump from the pump's control panel. I just "assumed" that you were in the Service mode, but after your question it sounds like my assumption was not close to being correct. :mrgreen:

Thanks,

Jim R.
 
Steve,

Your IntelliFlo is most likely connected to the relay on the left, which is the Pump/Filter relay.

It does appear that it is wired wrong.

Move the two blue wires on the load side of the relay one space to the left and leave the yellow and white wires where they are.

This will provide constant AC power to your IntelliFlo.

Thanks,

Jim R.
 
Jimrahbe said:
Steve,

Your IntelliFlo is most likely connected to the relay on the left, which is the Pump/Filter relay.

It does appear that it is wired wrong.

Move the two blue wires on the load side of the relay one space to the left and leave the yellow and white wires where they are.

This will provide constant AC power to your IntelliFlo.

Thanks,

Jim R.
Click to expand...
SO, left to right on the wiring block.. (CURRENT) #1 - LOAD 1, #2 - PUMP 1 & Yellow, #3 - LOAD 2, #4 - Pump 2 & White

Which side of the wiring block is the load side?
 
Screws go LINE1 - LOAD1 - LINE2 - LOAD2.

LINE is screws 1 & 3.

LOAD is screws 2 & 4.
 
Steve,

Look at the diagram on the door and it shows what Allen posted above.

When done, Line 1 will have two blue wires, Load 1 will have just the Yellow wire, Line 2 will have two blue wires, and Load 2 will have just the white wire.

Thanks,

Jim R.
 
Jimrahbe said:
Steve,

Look at the diagram on the door and it shows what Allen posted above.

When done, Line 1 will have two blue wires, Load 1 will have just the Yellow wire, Line 2 will have two blue wires, and Load 2 will have just the white wire.

Thanks,

Jim R.
Click to expand...
I was just about to post..

Line 1 - Will have both load from GFCI and pump 1, Line 2 - Will have the second load from GFCI and pump 2, transformer stays where it is..
 
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