Greetings all! I'm a new pool owner and currently having an issue with my pool company. Looking for thoughts and insight on how to handle this.
I purchased my home in March and had an inspection completed prior to closing on the home. I used the company that had been already servicing the pool for years. Since the pool was still closed, they weren't able to test all equipment etc... but, they did all that they could. From the findings in their inspection report, I received a credit from the previous home owners to repair after the pool was opened. The majority of findings were equipment related (and a diving board that was too short).
Fast forward to May, my pool was officially opened (by the same company) and then I noticed a crack stemming from the shallow end skimmer that stretched feet in length. I took pictures and emailed to the pool company asking how/why it was missed during the inspection that I paid for. I reviewed their inspection report and all 5 topics, within their "assessment of structure" section, were marked as 'Good' (which is their best/highest option to select from).
The pool company reached out to their foreman, who completed the inspection, but he didn't know how/why the crack was missed. The pool company didn't offer much additional detail or an apology but said they would obtain a quote to repair. Today I finally received their quote (from a plaster company) and it was $960. They claim that includes a $480 discount, but didn't state why I was getting a discount... I guess they didn't want to acknowledge that they missed the crack.
Even if their quote to repair is discounted, they show little care/understanding that they didn't identify the crack during their inspection.
So, currently, it appears they are offering me a "deal" to fix a problem they never identified... yet marked my inspection report as structurally 'Good'.
Attached is a picture of the crack. I just wanted to get some other opinions before responding to their email. I appreciate your time and thoughts!
I purchased my home in March and had an inspection completed prior to closing on the home. I used the company that had been already servicing the pool for years. Since the pool was still closed, they weren't able to test all equipment etc... but, they did all that they could. From the findings in their inspection report, I received a credit from the previous home owners to repair after the pool was opened. The majority of findings were equipment related (and a diving board that was too short).
Fast forward to May, my pool was officially opened (by the same company) and then I noticed a crack stemming from the shallow end skimmer that stretched feet in length. I took pictures and emailed to the pool company asking how/why it was missed during the inspection that I paid for. I reviewed their inspection report and all 5 topics, within their "assessment of structure" section, were marked as 'Good' (which is their best/highest option to select from).
The pool company reached out to their foreman, who completed the inspection, but he didn't know how/why the crack was missed. The pool company didn't offer much additional detail or an apology but said they would obtain a quote to repair. Today I finally received their quote (from a plaster company) and it was $960. They claim that includes a $480 discount, but didn't state why I was getting a discount... I guess they didn't want to acknowledge that they missed the crack.
Even if their quote to repair is discounted, they show little care/understanding that they didn't identify the crack during their inspection.
So, currently, it appears they are offering me a "deal" to fix a problem they never identified... yet marked my inspection report as structurally 'Good'.
Attached is a picture of the crack. I just wanted to get some other opinions before responding to their email. I appreciate your time and thoughts!