Hi everyone. I am hoping you can help me out. I have a pit in my stomach as I write this but I think my plaster person just took me for a ride. Long story short, I hired a plaster company and they are no longer returning my calls. They said they would come out at the end of the season to acid wash my pool but it seems they took off so I am now stuck. Here is the deal, we have a new plaster pool with Quartzscapes Barbados Blue Reflection series plaster. I love the color, etc but there are some stains, marks, etc. that are driving me crazy. I was told that they can do a light acid wash (without removing the water, I have a well) and the stains should be much better/be gone. They also said since the chemicals are strong, we can not swim for a week and they would need to bring in their own pumps as the strong chemicals could ruin our stuff. This is why we wanted to wait until the end of the season. I really want these stains gone as it is a brand new pool and I hoping this is something I might be able to do myself. Can someone please tell me what is involved in this process? Do I need to get a separate pump? I have a heater but it is not hooked up yet. Not sure if that is something I can bypass. I am just at a loss and am nervous I am gonna be stuck with these stains forever unless I do something myself. I paid extra to get this plaster done when there were all those plaster shortages this year and I feel horrible that I may have been taken advantage of. I have included a few pictures of the larger/bad stains in the pool. I also understand this will not be perfect but hopefully they will be better for sure. Please help if you can, thank you!