Heyward voltage issue

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Vinnyd0810

Vinnyd0810

Member
May 29, 2019
18
Middletown nj
Pool Size
7500
Surface
Vinyl
Chlorine
Liquid Chlorine
I have a heyward 1HP pump for an 18ft AGP. In a recent issue with my xfinity line, the tech said there is voltage at my ground wire in my main panel. Circuit by circuit , the voltage only went away when my pump was unplugged. So, the pump is giving off voltage on its ground, which is effecting (when plugged in) the hazardous condition at the ground wire that fried my coax line from xfinity. I wonder if anyone has knowledge of this occurring in a pump, who repairs this? Is heyward going to help?
 
If your pump connected through a GFCI?

How old is the pump?

Post pics of your pump and the pool electrical system.
 
ajw22 said:
If your pump connected through a GFCI?

How old is the pump?

Post pics of your pump and the pool electrical system.
Click to expand...
IMG_2183.jpegIMG_2184.jpeg
Gfi? Yes
Its about 1.5 yrs old
Had an electrician out already, thoroughly went through the main panel and narrowed it down to the pump. He didn’t express any concern of danger to being in or around the pool. The 3-4 volts wasn’t enough i guess to be alarmed.
 
If it is on a GFCI and it is leaking current to the ground, then that is a ground fault that should trip the GFCI.

It is very dangerous and you need a good electrician to figure it out.

The pump need to be tested for ground faults.
 
Show me where the GFCI is.

The GFCI should have tripped if there was any leakage of current to the ground.

Did the electrician measure 3-4V on the pump ground line when it was running and no voltage when it was off?
 
If the pump is leaking current to ground, it is definitely a problem.

A competent electrician would have tested the motor for a ground fault.

At this point, the problem is not properly diagnosed and it is not safe.
 
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Vinnyd0810 said:
Thank you for the concern. It did worry me initially and after the electrician did the work, he measured everything, even the water itself, and found no danger
Click to expand...

Was 3-4V of leakage measured?

If the pump is leaking a bit of electricity now you do not know when it may leak a lot of electricity and injure someone. There is a hazardous fault in the pump and it should be removed from service for your families safety before anyone is shocked or worse.

And your GFCI is not providing the proper protection.
 

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You need to plug a different pump in to determine if the problem is with the pump or with the pool electrical wiring.

It is strange that the GFCI did not trip and I suspect the fault may be external to the pump.

Where is the switch that controls the pump?
 
Also, just because you are measuring 3 to 4 volts, it does not mean that that is the voltage that is being leaked.

All it means is that that is the voltage between 2 test points.

The leak voltage might be 120 volts.

So, it really depends on what the two test points are.
 
Vinnyd0810 said:
View attachment 516757View attachment 516758
Gfi? Yes
Its about 1.5 yrs old
Had an electrician out already, thoroughly went through the main panel and narrowed it down to the pump. He didn’t express any concern of danger to being in or around the pool. The 3-4 volts wasn’t enough i guess to be alarmed.
Click to expand...
Checked and narrowed to the pump. Was the motor wiring compartments opened and checked? Sounds like the neutral may also be touching the ground.
 
JamesW said:
In my opinion, nothing has been narrowed down and nothing has been properly diagnosed.

You have no idea what is happening or why it is happening.

At best, you have unfounded speculation and conjecture.
Click to expand...
In some respects, you’re right. Theres no final conclusion. However, I’m not in a position where I’m randomly seeing something and asking about it. I had it looked into immediately by licensed electricians, who ruled out the feed from the city, my main panel, almost every single circuit breaker, the ground rod that gounds the whole panel. It comes down to the filter itself. This took some time to arrive at. Now, not a lot was done after the discovery as far as troubleshooting the motor itself. I did, however, have him thoroughly check everything in and around the water to detect any condition that might be of concern. The pool and motor is grounded and bonded. My question was to ser if anyone has had a similar issue and how heyward could assist
 
Don't expect any assistance from Hayward.

I think you need to plug a different motor in to determine if it is the motor causing the voltage or the problem is external to the pump. Until you do that you cannot say with certainty that the motor is the problem.
 
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Vinnyd0810 said:
I had it looked into immediately by licensed electricians
Click to expand...
What license did the person have that checked everything?

You say that it is on a GFCI and you are describing a ground fault.

So, either the GFCI is bad or there is no ground fault from the pump.

It seems to me that the electrician would be able to check for a ground fault at the motor and let you know for sure.

I would not have any confidence in an electrician that was unconcerned about a ground fault on pool equipment and who did not question why the GFCI was not tripping.

You can contact Hayward to file a warranty claim and they can send out a service person to check the pump.

However, if the pump is not defective, you should expect to pay a service call charge.

They might charge a service call charge either way.

You can also file a warranty claim with Century and see what they can do to help you.

Maybe they can refer you to an authorized service station near you that you can take the motor to to have it checked.
 

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