Hi new to pools and this community site. I recently built a pool first time for me owning a pool. We got the prowler 930w robot but we could net never get past the qr scan on the Pentair home app. Pretty much add device click prowler 930w and it says scan QR code to connect however no camera or anything happens to allow the actual scan. If I select the continue button it searches and after while fails to find robot, every time. My wife and I work and can’t ever seem to be available to talk to Pentair tech support during their business hours since we are on the west coast. I’ve reached out to them via email but they say we need to contact them and talk over phone for troubleshooting. The robot works and we use it However it’s just not on our Pentair home app and we can’t monitor the robot and other things you’d be able to see and control on the app. Any help would be appreciated.
Help setting up prowler 930w
- Thread starter Dd10
- Start date
- Jun 1, 2018
- 16,007
- Pool Size
- 26000
- Surface
- Vinyl
- Chlorine
- Salt Water Generator
- SWG Type
- Hayward Aqua Rite (T-15)