Help. PB not responding in Dallas. Need repair help

[JamesW]

The capacitor is definitely bad. Be careful, it looks like it's close to exploding. Get an exact duplicate. Wear eye protection.

If the return valve used to turn and now it doesn't, the actuator might be bad.

 

[Julz13julz]

So, the valve changed?

Does it change when you change from Pool to Spa?

NO it does not turn/ change.
I just checked the switch



21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ

 

[Julz13julz]

The capacitor is definitely bad. Be careful, it looks like it's close to exploding. Get an exact duplicate.

Where do I pull it off?
I see the black rubber??


21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ

 

[Julz13julz]

Ok I got it off
Called Leslie’s.
They don’t carry it
Any suggestions??

Also, could the actuator on the jandy be bad too?
Could that have caused the capacitor to fail??


21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ

 

[JamesW]

A local electric motor repair shop should have the capacitor.

The valve actuator is unrelated to the capacitor.

If the actuator is getting power, it's probably bad.

 

[Julz13julz]

Ok do I need a professional to fix the actuator?




21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ

 

[JamesW]

You can check the actuator. Open it up and check for 24 VAC.

If it's getting power and not moving, it's probably bad.

There are some YouTube videos on how to replace a valve actuator.

 

[Julz13julz]

Ok
Actuator...
Can I buy one locally ?


21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ

 

[JamesW]

The valve is a Jandy NeverLube. That's why the handle says Jandy.

The actuator is a motorized device that mounts on the valve and turns the valve as instructed by the automation.

I can't read the writing on the valve actuator, but I think that it's a CVA-24. Just get the model number from the label and Google search for a local or on-line supplier.

There are 3 major actuators from the main pool equipment manufacturers.

CVA = Compool (Pentair) Valve Actuator.
GVA = Goldline (Hayward) Valve Actuator.
JVA = Jandy (Zodiac) Valve Actuator.

 

[sktn77a]

That looks like a high dollar build. Pool Builder not responding is totally unacceptable. Get someone else to come in and help you. And while you're doing that, file a complaint with the BBB. They will inform your Pool Builder pretty quickly and my experience is that when this happens, they respond pretty quickly.

 

[Julz13julz]

Thanks all!

Agreed RE the PB. We have had nothing but trouble!

He finally called tonight after my husband left him a message. Really???

Anyway it’s out of warranty.
He said “he could called his ‘warranty guy’ but he’s very busy and doesn’t do many ‘service’ calls. And it’s out of warranty. So it would be ‘a cost’”

Sooo helpful.

Unbelievable.

Yes, I am looking for a reputable company in Dallas to help me. I’m looking for recommendations.

Unfortunately, we are in a hurry, as this is happening as we’re leaving town.

:-(


21,000 gallons (pool and spa), IG, pebble tec, filter: cartridge, pentair clean&clear plus CCP520 (easy touch 2A), pentair Master Temp 400 heater, Pentair model 320 Rainbow auto chlorine inline (3in 89% Trichlor tabs), Dallas,TX, built in 2015.NEW POOL OWNER
New TF-100 test kit: 6/1/18- switching to LQ