Hayward Omnilogic App "no sites"

[Magnum62]

I am waiting on a call back from Hayward Technical Support. I’ll post when I get their assessment and recommendation.

 

[meow_meow]

I will be calling/emailing customer support as well.

My system is “back to normal” except that now instead of me manually having to start the schedule in the app, it started this morning on its own, but doesn’t show as running in the app. Also, the priming indicator on the app doesn’t show for the first minute as it always had when the system first starts up.

I’ve deleted schedules from both try app and panel to see if that would help, but nothing.

 

[Magnum62]

Hayward just called me back. The tech was clueless saying that a Senior Tech would call me within 48 hours. The tech asked me for my MSP # which I provided. The tech said the Senior Tech would be able to reset my system remotely. We’ll see…

 

[krazykevy]

Mine is still very wonky as well. Sometimes its up, sometimes its not. Sometimes it is telling me the complete incorrect info. Hoping this is still fall out from last weeks mess.

 

[Magnum62]

I spoke to my OmniLogic installer who has been in contact with the regions Hayward rep. Hayward should have the issue cleared up by tomorrow (Weds).

 

[krazykevy]

Fingers crossed!

 

[Titan7]

Mine has been messed up since last week. It’s running my pump but not the salt cell. The app has a red banner “ Omni controller lost connection to router”. I have rebooted my router 5 times, shut off power at the breaker, nothing works. Yesterday I was able to use it but it was buggy but today it’s absolutely worthless. Level 2 tech is supposed to call back within 48 hours

 

[Magnum62]

Still not able to access the control of the system from my iPhone. I was told the glitch should be fixed today. Also, no call from a Level 2 Tech

 

[BMerrill]

The app has a red banner “ Omni controller lost connection to router”. I have rebooted my router 5 times, shut off power at the breaker, nothing works. Yesterday I was able to use it but it was buggy but today it’s absolutely worthless.

Same here. Been a normal occurrence over the last 20-30 days, red banner, system not working.

 

[Titan7]

So this morning it was all working, no red banner. 3 hours later, back to the red banner at least the salt and pump were on before it went out again. This is getting old.

 

[Howler2020]

So this morning it was all working, no red banner. 3 hours later, back to the red banner at least the salt and pump were on before it went out again. This is getting old.

Well tonight it's back to showing "no sites" again!

 

[irishgent92]

This is getting beyond ridiculous at this point. It's been 48 hours and I have yet to be contacted by their "senior technician" whatever that means. I guess there's no point of contacting the guy that installed it either as I'm sure he in the dark as well.

 

[krazykevy]

Mine is still not working correctly as well. Sigh.

 

[Lagoonbear6]

I started having this issue last week (7/19/20) and that evening I received an email from Hayward that their server was experiencing problems due to the nationwide outage.
On the morning of 7/20 the app was up and running miraculously.
Then yesterday, the app signed off automatically again, and giving me the error message of "site not found", but just like some of you have indicated in this chat, when I attempted to register my site it indicated my site was already registered. This is very frustrating

 

[.ben]

My OmniLogic + OmniLogic iOS app continues to be working fine after a couple days of outage and bugs..

Unfortunately, the MS / CrowdStrike issue affected all types of industry including healthcare, banking, and first responders.

I understand this is frustrating for many people, but we should all be happy that we aren't trying to fly Delta!

 

[Magnum62]

Mine still says Site Not Found. Thanks for the update everyone!

 

[Lagoonbear6]

Hi Everyone

I just received this email from Hayward, related to the problem we are experiencing:

​

​ ​ ​ ​ ​ ​ ​ OmniLogic Announcement ​ Dear Hayward OmniLogic App User, We hope this message finds you well. We would like to extend our sincere apologies for the recent downtime, random disruptions or latency that you may have experienced with our OmniLogic or Hayward Pro App over the last 4 days. The effect of the Crowdstrike Security update only affects the Hayward Mobile Apps. The operation and schedules for your Omni Controller will be unaffected. All normal daily operations are stored on the controller. Our team has been working around the clock with our partners to get all our servers recovered to their original operations. We understand the inconvenience this may have caused and assure you that our team is working diligently to minimize further disruptions. Thank you for your understanding and patience. Should you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. With Apologies, Hayward OmniLogic Product and App Team Hayward, Hayward & Design, the H logo, Totally Hayward, Hayward We Build Better. and We Build Better. are registered trademarks of Hayward Industries, Inc. © 2024 Hayward Industries, Inc. ​ EXPERT LINE® Build your business with 900+ trade-only SKUs » ​ TOTALLY HAYWARD®Check your rewards points balance » ​ RESOURCES Access brochures, manuals apps, videos and more » ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Copyright © 2024 Hayward Holdings, Inc.​ 1415 Vantage Park Dr. Suite 400, Charlotte, NC, 28203​ Manage Subscriptions​ Your Profile​ Unsubscribe​ Privacy Policy​

 

[krazykevy]

I received this email just now:

 

[irishgent92]

Same here. 4 DAYS? It will be 7 tomorrow Hayward, don't try and lessen this.

 

[Magnum62]

I received this email just now:

View attachment 599484

Thanks for this message from Hayward