Hayward Omnilogic App "no sites"

[Ieradi]

I reached out to Hayward and they said their servers are having issues. They expect to be up in a few hours, or by the end of day!

 

[mel74]

I am having the exact same problem. Following!

 

[Howler2020]

I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol

Same problem here. Started yesterday. App was acting slow the previous 2 days also.

 

[LStrandberg]

I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol

I am having the same issue.

 

[aprilIX]

I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol

Same here, since last night.

 

[kellygram818]

Same for me

 

[bpritchett]

I just closed my app on iPhone and reopened it and my pool is back!

 

[markmoreau63]

Same issue here. I cycled power and it came back, but app is showing error that thr controller lost router connection. However I can control from the app so it is connected. Local touch screen network diagnostic shows success. This was particularly concerning in that freeze protection was not running and the local screen did not show the filter pump until I cycled power. As of now still showing network issue and local temperature is incorrect.

 

[kerrf1]

Mine just opened up and connected but says “Omni Comtroller lost connection to the router”

 

[CarolD]

It’s back working again today. Guessing Hayward must have fixed whatever was broken! I’m just glad to have the control back on my phone!

 

[Howler2020]

It’s back working again today. Guessing Hayward must have fixed whatever was broken! I’m just glad to have the control back on my phone!

Just checked ours and it's back also.

 

[Redsurprise]

I had this issue this morning and it seems to be fixed now

 

[Momojo68]

I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol

Today I logged out and back in. Working again.

 

[Howler2020]

Anybody having this issue again?

 

[jflores88]

Anybody having this issue again?

I am and it seems to have occurred sometime within the last hour for my app to display no sites and my filter pump turned on which is why I noticed the sound. Tried the site and it is not working either.

 

[KT_]

Yes, the app shows "No sites", and https://www.haywardomnilogic.com/ is unexpectedly closing the connection.

 

[Hgriffis]

Yes, the app shows "No sites", and https://www.haywardomnilogic.com/ is unexpectedly closing the connection.

I am having the same issue. I went to my breaker box and kept turning off and back on and reset my router and nothing. I still get the no sites on my app and on webpage it won’t open.

 

[CuulPuul]

Yes having same issue

 

[SunnyP2000]

they effected by major crowdstrike outage today.

 

[pwa2003]

Same here (neither app nor website working). And I don't remember how to turn on my pump manually. Can someone give me a quick "how to"?