Hayward Goldline PL-PLUS ProLogic Reading 0000 PPM Salt

JamesW

TFP Expert
Mar 2, 2011
16,598
Contact the dealer that you want to use and they should be able to process the warranty claim for you.
 

LegendsCreek

Active member
Mar 20, 2017
25
Foster, RI
So this morning I called the "Platinum Dealer" for State of RI. The guy said that because I didn't purchase the equipment from them they will not service it even though I have valid warranty cards now from Hayward. That is like being turned away by a Chevy dealer for car service because you didn't purchase the vehicle from them. I don't know what my options are now at this point? Should I keep calling other people? Shouldn't Hayward require them to fix Hayward equipment as they are "Platinum Dealers"? Thanks much for your help.
 

LegendsCreek

Active member
Mar 20, 2017
25
Foster, RI
Found a dealer who came out today and said its the circuit board. Hayward agreed to only cover the cost of the new board and no labor but that is better than nothing.

I do have a few questions... Will I lose all my settings (timer, etc)? I want to try and write everything down before that happens.

Thanks
 

JamesW

TFP Expert
Mar 2, 2011
16,598
Yes, you will lose the settings.

I'm surprised that the technician didn't bring a new board since it was probably bad from the available information.

In any case, I'm glad that it's being fixed.
 

LegendsCreek

Active member
Mar 20, 2017
25
Foster, RI
They didn't carry my specific board and wanted to check it out before ordering. Wasn't a big deal as I am always here running my business. That is a shame about the settings but I will try to copy them all down. Thanks so much for all your help!
 
  • Like
Reactions: JamesW