Hayward Aqua Connect Connection Issues

[lorenzopit]

I have a new Aqua Connect for my eCommand 4 system. I'm connected and followed all troubleshooting guides but can't get the unit registered online or connect via LAN.
I can see the unit's MAC and assigned IP address on my network, but when I connect via LAN I get an endless loop of refreshing and no pool data. Also, when I try to register the unit online the MAC is not recognized. Anyone else with similar problems or suggestions for a solution?

I see this has happened before but did not see any solutions:

Hayward Aquaconnectweb not recognizing mac address (Help Me Please?)

I just got my new pool install and I have a Hayward Aquaconnect router. I got all the wat through step 4, called tech support and they said skip step 5...now on step 6 and the Aquaconnect web is not taking my mac address... I've checked it multiple times for accuracy, I know it is case...

www.troublefreepool.com

 

[ajw22]

Welcome to TFP.

Did this ever work?

It may be a bad unit. Csn you return it?

 

[optionsdiablo52]

I am having the same exact issue -- did you ever find a solution?

 

[elfresco]

Hayward maintains a database of Gateway MAC addresses. If your Gateway's address is not in the database, you need to contact Hayward and have them add it. If you get no response from Hayward technical support, then my advice is to trade your Gateway for one which is supported.

 

[Alexr54]

Are you 100% sure it’s connected to the RF antenna? What you described sounds like a unit that has not been paired to the main board yet.

edit:
sorry just saw how old this is