Hayward Aqua Connect Connection Issues


New member
Sep 5, 2019
I have a new Aqua Connect for my eCommand 4 system. I'm connected and followed all troubleshooting guides but can't get the unit registered online or connect via LAN.
I can see the unit's MAC and assigned IP address on my network, but when I connect via LAN I get an endless loop of refreshing and no pool data. Also, when I try to register the unit online the MAC is not recognized. Anyone else with similar problems or suggestions for a solution?

I see this has happened before but did not see any solutions: