Hi Cathy
First of all take a deep breath and relax. It is only pool water and most things are easily recoverable.
We have all pretty much started where you are, a little confused and overwhelmed
But it really is easy following the methods here and you will pick it up in no time
I am going to give you some general advice on pool care and on what I think you could do, but I would like an expert to follow up and give you precise advice
First off the ph test is not accurate when your FC is over 10. So we would look to fix that later
FC and CYA are related. We add FC to our pool depending on how high our CYA is.
For example my CYA is 30, so I target my FC daily at 6 and never let it drop below 2
You can find your values here
Chlorine/CYA Chart
Now your current level is 65 and you would not really want to go above your shock (we call it slam) value of 39
Your FC will come down on its own, or you can chemically bring it down (I think with hydrogen peroxide??)
Or you could do a partial water change, approx a third of your pool to get it down to a better level, then let it drop the rest of the way down naturally.
You could also start finding all of your whites and give them a rinse in the pool, would be great for getting stains out
For the second CYA test was that a diluted test? If so can someone please chime in with what number
CYA did not reach the 100 mark on the tube. About one lines worth below the tube,so not sure how to tell how much
is likely to be?
I would think that you would need to have a CYA of approx 50. So if your CYA is 100 that would indicate replacing 50% of the water. Hopefully someone will soon clarify your test result given above and we have an idea of where you stand
The high calcium could have come from powdered/solid chlorine
or from your source water. You could test your water from an outside tap (to avoid any water softeners you may have) to see what your fill waters calcium is, and what effect a water change will have on the calcium level.
High calcium can be managed through balancing your pools CSI. It is something we can tweak (and you can learn) later. Lets just keep with the basics for now
Plaster stains can also be dealt with later. They are specialised treatments that you can do and we have instructions and lots of helpful members that can help you with that, when you feel ready to tackle them
You may want to investigate installing a SWG for the future. It does make managing a pool while you are not at home much easier
It does sound like you have found a pool service you are comfortable with for while you are away for long periods. You will just need to let them know what levels you expect your pool to be maintained to. We can help you with that.
So I am suggesting that you do the following:
Enter all your pool details into poolmath (top of page)
Confirm if the CYA test is diluted
Test your source calcium, so we know what will happen when you drain and refill
Do a drain/refill on your water to bring your CYA into line
This will also bring your FC down
Allow your FC to drop to 10 so you can test your ph and then we can balance that
Keep asking questions here
And relax, you have done the best thing which is found our forum. We will hold your hand and guide you through this. You will learn it all before you know it
