Easy touch Pentair Screen Logic Interface Protocol Adapter and Wireless Link stopped getting von wifi

[Jmotley0104]

Good evening,
I have an easy touch with the screen logic wireless link/protocol adapter set up. My pool is 2 months old and for the first two months everything was working fine. I see that my wireless link seems to be communicating with the outside unit as I see the rx and tx are flashing on both units. The issue is the protocol adapter looks to have died and I am trying to use the reset button to verify this. I can see that it is disconnected and no longer active on my network though it still has the red light glowing. I have tried holding down the rest button pushing it 3 times etc but no luck. Just trying to determine if the protocol adapter died or what. Nothing has changed network wise or anything. I just tried connecting and received Cannot Connect Address invalid from the desktop app and it never finds it on my phone application.
Thanks!

 

[ajw22]

With a 2 month old system you should put in a warranty claim and let Pentair handle it.

@Jimrahbe

 

[Jmotley0104]

With a 2 month old system you should put in a warranty claim and let Pentair handle it.

@Jimrahbe

That's what I am trying, but two hours on hold today then they closed trying again tomorrow.

 

[Jimrahbe]

J,

Did you load new F/W to the Protocol Adapter, using your PC? Did you run the app on your PC as Admin?

I'd like to help, but when I installed mine, it just powered up and worked, so I don't have much experience with troubleshooting ScreenLogic issues.

Thanks,

Jim R.

 

[Jmotley0104]

J,

Did you load new F/W to the Protocol Adapter, using your PC? Did you run the app on your PC as Admin?

I'd like to help, but when I installed mine, it just powered up and worked, so I don't have much experience with troubleshooting ScreenLogic issues.

Thanks,

Jim R.

Thanks I already had the latest update I believe. I did run as administrator when it did work during initial setup. I spent 1.5hrs with pentair this morning for them to tell me the adapter is bricked. They said they are finicky about networks but nothing changed from my standpoint. I am still using the same router so I'm not sure why it would just die.They are sending me a replacement adapter so hopefully this isn't a every 2 month occurrence. I'm assuming all new adapters made in the last year have the latest firmware on them though maybe that's an incorrect assumption.