TLDR; Does the water level need drained for replacement of Pentair GloBrites?
My pool is new (opened in October '22). Immediately 4 of the 5 GloBrite lights for my pool did not work. After struggling with my PB to replace them he finally dumped me off to work with pentair directly and they helped and got me in touch with a PB in the area that does warranty work for them. Now comes the question. This service provider determined there was nothing wrong with the intellicenter or transformer and that the lights indeed need replaced. All good there. Next he has concerns about replacing the lights without draining the pool below light level. Then additionally, he is asking for my installation help to absolve himself of liabilities should something break while tugging on wires. We have a call back in to pentair about the latter issue. But my real question is does the water level need drained for replacement of Pentair GloBrites?
Note: I live in Missouri and we close our pools in the winter. His concern was around having water in the light's lines come winter time.
My pool is new (opened in October '22). Immediately 4 of the 5 GloBrite lights for my pool did not work. After struggling with my PB to replace them he finally dumped me off to work with pentair directly and they helped and got me in touch with a PB in the area that does warranty work for them. Now comes the question. This service provider determined there was nothing wrong with the intellicenter or transformer and that the lights indeed need replaced. All good there. Next he has concerns about replacing the lights without draining the pool below light level. Then additionally, he is asking for my installation help to absolve himself of liabilities should something break while tugging on wires. We have a call back in to pentair about the latter issue. But my real question is does the water level need drained for replacement of Pentair GloBrites?
Note: I live in Missouri and we close our pools in the winter. His concern was around having water in the light's lines come winter time.