Dolphin Nautilus CC - Power Supply Will Not Turn On

[ctaylor81]

I upgraded to a new Dolphin after 6 years of fairly flawless service from my first Dolphin. Six months in to my new Dolphin, I already have a dead power supply. I've done the basic checks and cannot get this thing to turn on. Any steps you've taken that may work before I call it in to warranty?

Any help is appreciated.

 

[Jimrahbe]

81,

Assuming that you know for sure the GFCI outlet is working fine, then there is not much else you can do.

Thanks,

Jim R.

 

[MarinaMargaret]

I upgraded to a new Dolphin after 6 years of fairly flawless service from my first Dolphin. Six months in to my new Dolphin, I already have a dead power supply. I've done the basic checks and cannot get this thing to turn on. Any steps you've taken that may work before I call it in to warranty?

Any help is appreciated.

If you purchased a new Dolphin you should still have a warranty and Maytronics will replace it for you. Give them a call tomorrow or call me at 303-985-0077 (Marina Pool and Spa) and I can check if there is a warranty left. I will just need the serial number of the pool cleaner itself.

Thanks!! Margaret

 

[ctaylor81]

I purchased my robot in June of 2019, so I should still be under warranty. I put in a support ticket and will let you know how it goes. Thanks for the help!