Update: The cord on the Maytronics Dolphin Premier was broken inside the white plastic swivel and lost contact every few minutes. Maytronics customer support and the local stores who repair Maytronics pool vacuums were not helpful. Some Maytronics vacuums are only sold on the Internet, and some models are bought in stores. The repair stores only want to work on the vacuums bought in stores and the ones bought on the Internet have to be sent back to Atlanta, Georgia for repair if needed. Apparently this vacuum was a model only for sale on the Internet. Part of the communication problems I had may be due to Covid-19 and people working from home. My vacuum does NOT have a serial number or model number sticker on it so I had to spend time researching it to figure out my exact part number. I bought the cord through Leslies.com for $300. It was the same cord as the original, with a length of 18 meters, same as the original. Leslies local store said they would install it for me for no charge, but I decided to try it myself first and I was successful. I had to remove 6 screws and disassemble the top part of the unit, then remove 2 more screws inside that held the cord away from the fan blade. Using needle-nose pliers I was able to unscrew the old cord from the plug and pull it straight out. Installing the new cord was easy and the vacuum works again.