Dolphin Active 30i motor failure, again

[Eric_yang]

This is the 2nd time my dolphin stops working in two years of service. It shows exactly the same failure as what I experienced last year. At that time the service center noted it was a bad motor and replaced with a new one. Unfortunately, my warranty expired last month.

I open the unit and see the motor is pretty easy to replace. But I cannot find any off-the-shelf replacement.

Given Active 30i failed motor twice in 24month, I feel there's a design flaw on the motor part.

 

[JoyfulNoise]

Call Dolphin. Since you’re so close to your warranty they may throw you a freebie. It’s been known to happen.

The same exact failure, that’s unusual. Any chance you had a power surge or something like that that might have contributed to the demise?

 

[Eric_yang]

It suddenly starts to run after powered on for about 1 hour, then stops again after 20 min...

 

[lisevolution]

Have you checked the impeller at all? I have the Doheny's Mercury which is essentially the same thing and I was having the same issue with it turning on and running for a few minutes then shutting off. I opened it up and took a look at the impeller and I had a bunch of stuff stuck in it and wrapped around it that was preventing it from working properly and thus causing the unit to turn itself off.

 

[Chrissykr]

Mine was two years old and my motor went out last fall. I had it fixed this spring and it cost me $670.00. It was still cheaper than a new one and as much as I was tempted to replace it since I hate the cord so much I repaired it. The motor was on backorder and I had to wait almost a month for the shop to get a new one.

 

[kjdiver]

This is the 2nd time my dolphin stops working in two years of service. It shows exactly the same failure as what I experienced last year. At that time the service center noted it was a bad motor and replaced with a new one. Unfortunately, my warranty expired last month.

I open the unit and see the motor is pretty easy to replace. But I cannot find any off-the-shelf replacement.

Given Active 30i failed motor twice in 24month, I feel there's a design flaw on the motor part.

If you used a credit card you may want to check if they extend the manufacturer warranty for an additional year.

For the part maybe call Marina or check out Sunplay?

My s300i has a 3 year warranty, which included a bonus year for registering it. Check with Maytronics.

 

[Eric_yang]

Maytronics provided me a one-time-free service given the failure happened right after the warranty. They did a good job not only fixed my machine, but also replaced the old cord with a brand new latest cord with swivel. Thumbs Up for Maytronics!

The only thing I do not like is the robot stops working every year and I need to spend $100 every time to ship it back for repair...

 

[Geebot]

Mine was two years old and my motor went out last fall. I had it fixed this spring and it cost me $670.00. It was still cheaper than a new one and as much as I was tempted to replace it since I hate the cord so much I repaired it. The motor was on backorder and I had to wait almost a month for the shop to get a new one.

Marina sells a new S200 for $699, hardly worth repairing for $670.

 

[Chrissykr]

Marina sells a new S200 for $699, hardly worth repairing for $670.

I didn't bother looking around. I asked my pool company how much to replace and they said $1,400 so I decided to repair. Thnx, for the info though I will check around and see what is out there since I am sure mine will break again at some point.