Bio-Active is a joke.
I, too, fell for this scam of a product last summer. We bought our first house, found TFP, and started doing the pool testing CYA was VERY high (well over the 100 mark on the Blue Devil CYA test. I guess thats what you get when the house comes with a Pool Frog [which has since been removed]). I was desperate to reduce my CYA without draining water in the middle of summer and looked for every which way I could have, except doing it the correct way; removing and replacing water.
One thing I can say though, from the last time I used the pool in October of 2018, and opening this year, the end of last month (April '19), my CYA did drop substantially and I did not drain any water during those months. The only thing that did happen was lots of tree leaves settling at the bottom of the pool but I don't believe that organic materials cause the CYA to be reduced. Right now, I am sitting at 50 CYA. Did Bio-Active FINALLY work? I'm not sure, but one thing is for certain, I didn't drain ANY water from October '18 to April '19, just the addition of winter/spring rains.
Also, when I had used this last August, I had contacted the company via email which I did get responses. The representative said that they would mail me another package to try (I followed the instructions on the bag of the bag to a T, my pool conditions were ideal, was at 90+ degree water temperature the whole time). He asked for my address, which I gave, and that was the last time I heard from him. I sent follow-up emails but no response back.
In conclusion, did the Bio-Active eventually work months later? I'm not sure, but for a fact, it does not work within a day, a week, or even a month, my CYA numbers remained the same. 6+ months later, maybe it did work but I still wouldn't advise people to buy this product.