I'd like some advice on troubleshooting what appears to be a com port issue, but I'm not sure.
The system is a Pentair Intellitouch i9+3 (installed around 2015). Local and remote access has worked flawlessly since day one, but recently stopped.
Our first troubleshooting step was to check the outdoor antenna. This revealed a very old/deteriorated wire run (approximately 30ft long) from the panel to the antenna. After almost a decade of direct sun exposure on the EAST side of the pool house, the wire run had become so brittle it appeared to be flaking away in some spots. We replaced this damaged wire run with a new one that is much shorter (approximately 5ft), and took lots of pictures to ensure we installed the four new wires to match the placement of the old/damaged ones.
Now that we're finished, we are experiencing the following issues:
1 - We can connect to the system LOCALLY (using ScreenLogic Connect on an iPhone) and control ALL circuits except one (the Intelliflo Pump), but none of the circuits can be controlled REMOTELY.
2 - The Intelliflow Pump cannot be controlled locally or remotely, and doesn't appear to be communicating with the system at all. The pump screen used to properly read "Display Not Active", but now it just shows the standard screen you'd typically see when running the pump manually. The pump runs fine, albeit manually, but it is no longer recognized by the Intellitouch. When controlling the system LOCALLY using the ScreenLogic Connect app on an iPhone, the pump is the ONLY circuit that does not respond/work as expected.
A couple thoughts:
A: The fact that we can get Screenlogic to connect locally and control ALL circuits (except the Intelliflo) makes me think the board is sound, and maybe it's just a wiring issue. I initially thought we didn't tighten down one of the screws on the RS485 when connecting the new wiring...but they all appear to be tight and none of the four wires pull out when tugged. Could the RS485 connector itself be bad?
B: The new wiring we used appears to be identical to the old run, it's just much shorter. I'm not sure why the pool builder originally chose to locate the antenna ~30ft from the panel. It seems unnecessary as I've seen a number of pools that have the antenna just a few feet to the left/right or above the panel. Attached is a diagram of the pool layout in case it helps. Is there a specific wire gauge required to connect the Antenna to the RS485 com port? Our 5 foot replacement wire is 18 gauge. Around here they call it "thermostat wire".
C: Regarding the Intelliflo, I'm not sure how/why it was affected by what we did. The Intellitouch i9+3 Board (model 520074) has two com ports and the pump is connected to the left one all by itself. Our work only included removing/replacing the wires connected to the right com port. We didn't bump or otherwise disturb the green and yellow wires on the left com port. I know these ports are finnicky, but the one we messed with seems to work fine locally, and the one we didn't mess with isn't working at all.
Any thoughts?
The system is a Pentair Intellitouch i9+3 (installed around 2015). Local and remote access has worked flawlessly since day one, but recently stopped.
Our first troubleshooting step was to check the outdoor antenna. This revealed a very old/deteriorated wire run (approximately 30ft long) from the panel to the antenna. After almost a decade of direct sun exposure on the EAST side of the pool house, the wire run had become so brittle it appeared to be flaking away in some spots. We replaced this damaged wire run with a new one that is much shorter (approximately 5ft), and took lots of pictures to ensure we installed the four new wires to match the placement of the old/damaged ones.
Now that we're finished, we are experiencing the following issues:
1 - We can connect to the system LOCALLY (using ScreenLogic Connect on an iPhone) and control ALL circuits except one (the Intelliflo Pump), but none of the circuits can be controlled REMOTELY.
2 - The Intelliflow Pump cannot be controlled locally or remotely, and doesn't appear to be communicating with the system at all. The pump screen used to properly read "Display Not Active", but now it just shows the standard screen you'd typically see when running the pump manually. The pump runs fine, albeit manually, but it is no longer recognized by the Intellitouch. When controlling the system LOCALLY using the ScreenLogic Connect app on an iPhone, the pump is the ONLY circuit that does not respond/work as expected.
A couple thoughts:
A: The fact that we can get Screenlogic to connect locally and control ALL circuits (except the Intelliflo) makes me think the board is sound, and maybe it's just a wiring issue. I initially thought we didn't tighten down one of the screws on the RS485 when connecting the new wiring...but they all appear to be tight and none of the four wires pull out when tugged. Could the RS485 connector itself be bad?
B: The new wiring we used appears to be identical to the old run, it's just much shorter. I'm not sure why the pool builder originally chose to locate the antenna ~30ft from the panel. It seems unnecessary as I've seen a number of pools that have the antenna just a few feet to the left/right or above the panel. Attached is a diagram of the pool layout in case it helps. Is there a specific wire gauge required to connect the Antenna to the RS485 com port? Our 5 foot replacement wire is 18 gauge. Around here they call it "thermostat wire".
C: Regarding the Intelliflo, I'm not sure how/why it was affected by what we did. The Intellitouch i9+3 Board (model 520074) has two com ports and the pump is connected to the left one all by itself. Our work only included removing/replacing the wires connected to the right com port. We didn't bump or otherwise disturb the green and yellow wires on the left com port. I know these ports are finnicky, but the one we messed with seems to work fine locally, and the one we didn't mess with isn't working at all.
Any thoughts?
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