I’m posting this to possibly help others in the future. I purchased a new SJ55A last year and installed it last May. From day one, it didn’t seem to produce an abundance of chlorine, even running it at 100%. I opened a ticket with Circupool and got all the usual excuses. “Salt not high enough, pool isn’t balanced, phosphates in the pool, it runs on a 200 minute cycle” After letting them know everything was balanced and correct and even adding Phos Free to lower my <500 phosphate level, there was no change in production.It would keep up with what I needed for the most part, but I could never get my FC above 7 with it. So I figured it was what it was and I’d deal with it.
Then, the unit stopped generating completely. I’d have a green flow light, polarity light and percentage light, but no others (cell, salt or generate). Sometimes it would work and other times nothing. A few times I’d get a red warning on the salt and water temp lights, but turn it off and on and they’d go green and the unit would work or they’d stay off and it wouldn’t work at all. All of these very random and different things. I contacted Circupool again and was told to send in the unit. When I got home that evening until November, the unit worked! So, I never sent it in.
This March, I contacted Circupool before we opened our pool. I asked if there was any way I could trade in this unit for a RJ series. They said no to the trade in because the unit was over 30 days (even though I’ve had correspondence with them on issues from the get go). They said they’d give me $400 off list price of a RJ model. I didn’t do this because I really don’t want to shell out another $1200 or so, since I already shelled out a chunk last season.
We opened our pool on March 27th. Water was 58° and salt was 3200. I turned on the SWG expecting it not to work and it took off. It worked with no issues until last week.
Now it’s back to the random different lights. It was working sometimes but lately I can’t get it to generate at all.
Water temp is in the 70°’s and I added salt. Everything is where it should be. We cleaned the cell yesterday to rule that out (even though it didn’t look dirty)
I called Circupool today and they are sending me a new flow switch, jumper, female port and temp adapter to try.
They agree that something must be going on since it’s had so many different ways of not working and no red warning lights. I’m hoping to get the parts fast and hoping they fix the issue. I saw some older posts about people having issues with the flow switch, so I’m hoping g that’s it.
This is the wrong time of year for it not to work. We have some small trips planned and this thing needs to be able to chlorinate itself!
I will keep everyone posted on the progress!!
Then, the unit stopped generating completely. I’d have a green flow light, polarity light and percentage light, but no others (cell, salt or generate). Sometimes it would work and other times nothing. A few times I’d get a red warning on the salt and water temp lights, but turn it off and on and they’d go green and the unit would work or they’d stay off and it wouldn’t work at all. All of these very random and different things. I contacted Circupool again and was told to send in the unit. When I got home that evening until November, the unit worked! So, I never sent it in.
This March, I contacted Circupool before we opened our pool. I asked if there was any way I could trade in this unit for a RJ series. They said no to the trade in because the unit was over 30 days (even though I’ve had correspondence with them on issues from the get go). They said they’d give me $400 off list price of a RJ model. I didn’t do this because I really don’t want to shell out another $1200 or so, since I already shelled out a chunk last season.
We opened our pool on March 27th. Water was 58° and salt was 3200. I turned on the SWG expecting it not to work and it took off. It worked with no issues until last week.
Now it’s back to the random different lights. It was working sometimes but lately I can’t get it to generate at all.
Water temp is in the 70°’s and I added salt. Everything is where it should be. We cleaned the cell yesterday to rule that out (even though it didn’t look dirty)
I called Circupool today and they are sending me a new flow switch, jumper, female port and temp adapter to try.
They agree that something must be going on since it’s had so many different ways of not working and no red warning lights. I’m hoping to get the parts fast and hoping they fix the issue. I saw some older posts about people having issues with the flow switch, so I’m hoping g that’s it.
This is the wrong time of year for it not to work. We have some small trips planned and this thing needs to be able to chlorinate itself!
I will keep everyone posted on the progress!!
