Hi folks, I just hooked up my new Circupool RJ30; when it is powered up I get a "Cell Not Match" message and cannot make anything happen by pushing buttons. Unfortunately I am never at home when their customer service phones are open (M-F from 8-3pm) so I'm afraid what could be an easy answer will take me another several days and phone calls while not at home to resolve. Friday I was told to turn the power off, and unplug the salt cell - it was likely a bad connection. I tried this when I got home but nothing changed after I un-pluged and re-connected the wiring several different times. Has anyone dealt with this before or is anyone familiar with the system? I appreciate the help.
Circupool RJ30
- Thread starter frostys582
- Start date
Frostys, it seems like I recall someone else recently having a problem like this. Do a search on the forum and see what pops up.
Where did you buy the device? Can you call them for assistance?
Maddie
Where did you buy the device? Can you call them for assistance?
Maddie
Frostys, it seems like I recall someone else recently having a problem like this. Do a search on the forum and see what pops up.
Where did you buy the device? Can you call them for assistance?
Maddie
I did run a search before I posted and did not find anything in these forums or elsewhere. I bought through discountsaltpool.com who appears to be the main distributor for the product. I can call them for assistance; however as my original post said, their support hours are M-F 8am-3pm which is while I am at work. I can't tinker with the equipment while on the phone with support. So after speaking with them on the phone Friday, I came home and tried their advice, which didn't work. I was hoping to avoid several more trial and error calls which could take several more phone calls - and several more days.