Can't add test results after purchasing a subscription

[lindend]

I purchased a premium subscription on Android today and I was able to add logs (initially, I had to use Restore Subscription option). The logs show up on iOS (iPad) and the Windows app (Windows 10 on a PC). However, I can only add logs on Android (where the subscription was purchased) but I can't add logs on iOS and Windows.

Is this working as designed or a bug?

 

[Jimrahbe]

Lin,

Lets see what @Leebo has to say...

You can also send him an e-mail under the "contact us" link

Thanks,

Jim R.

 

[mknauss]

I add data on multiple platforms via one account. I assume you have signed in on the other platforms?
@Leebo

 

[lindend]

I add data on multiple platforms via one account. I assume you have signed in on the other platforms?

Yep, signed in on all platforms. The data syncs and I see all the test results, but iOS and Windows report no premium subscription is active.

I tried the restore premium subscription on both of those platforms but they error out.

 

[mknauss]

Lee will help you out. Might be tomorrow ---

 

[lindend]

Lee will help you out. Might be tomorrow ---

Lee helped me solve the problem. Thanks @Leebo !

Solution for the record was to log out on both iOS and Windows and then log back in. At that point, the premium subscription synchronized across all the platforms.

 

[Exterior Awning Shade Guy]

Hello.. im new... just today. I have a little kiddy pool, wondering if logging my info is free? Or a charge starts only after so many uses?

 

[mknauss]

Welcome to the forum!
You may use the app for free. To store your historical data, you must sign up for the Premium version.
I suggest you read ABC's of Pool Water Chemistry.