Hi,
Our brand new Hayward Power-Flo Matrix 1 hp pump that, after a wait of a couple of months of it being on back-order, the FedEx seeming to be circling around Rocklin, CA for 3 days before finally delivering it to us yesterday, it has stopped working. After getting proper fittings to get our hoses attached to it and our brand new 50 gpm cartridge filter, it started right up and was working beautifully. However, a few minutes later, our granddaughter asked us to turn the pump off so that she could see better to find her tiny toys she'd been diving down for. As soon as she got them all out, we turned the pump on again and NOTHING happened, no humming, no sounds of any sort. We left it on for a bit, thinking maybe it was trying to prime itself or something, but nothing. Turned it off, turned off water to it from the pool and partially emptied the water in the filter, then opened the lines once again to let it once again fill and vent out any air. Once that was done, we turned the pump on again, and again, absolutely nothing happens. Don't see any reset button or anything on this pump and the instructions that come with it are minimal at best. Anyone out here have ideas what we need to do??
Our brand new Hayward Power-Flo Matrix 1 hp pump that, after a wait of a couple of months of it being on back-order, the FedEx seeming to be circling around Rocklin, CA for 3 days before finally delivering it to us yesterday, it has stopped working. After getting proper fittings to get our hoses attached to it and our brand new 50 gpm cartridge filter, it started right up and was working beautifully. However, a few minutes later, our granddaughter asked us to turn the pump off so that she could see better to find her tiny toys she'd been diving down for. As soon as she got them all out, we turned the pump on again and NOTHING happened, no humming, no sounds of any sort. We left it on for a bit, thinking maybe it was trying to prime itself or something, but nothing. Turned it off, turned off water to it from the pool and partially emptied the water in the filter, then opened the lines once again to let it once again fill and vent out any air. Once that was done, we turned the pump on again, and again, absolutely nothing happens. Don't see any reset button or anything on this pump and the instructions that come with it are minimal at best. Anyone out here have ideas what we need to do??