Welcome! A few things to help get you started:
1 - You need a proper test kit. We recommend either a TF-100 (link below) or Taylor K-2006C, That's step 1.
2 - Post those results and we'll help you.
3 - Read our Pool School page (left menu) and/or read & save those Vital Links below in my signature. (Update yours as well).
It all starts there. We'll help you all the way, but you must have a proper test kit and do a little reading to understand what we're saying. Have a nice evening.
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Welcome to TFP! For a wealth of pool care information please check out our free Pool School. If you are in need of specific help then we encourage you to Register and ask us here in the forum!