If you are using CYA, the CYA "buffers" the chlorine. You can think of that as holding some of the chlorine in reserve, while leaving a much lower active chlorine level. Then when the active chlorine level falls, some of the buffered chlorine is released to maintain the active chlorine level about where it was originally.
In a typical indoor commercial pool there isn't any CYA, and a whole variety of minor problems ensue because of the very high active chlorine level (hair can be damaged, bathing suits fade, toxic disinfection byproducts can accumulate, etc). When using CYA, none of these common (to indoor commercial pools) problems occur because the active chlorine level is much lower (even through the total chlorine level is higher) because of the CYA in the water.