Dude, that's a LOT of posts since your join date
If I haven't before, let me welcome you here!!
Most pool maint. companies don't use BBB techniques. Scott is one of the 'up and coming' pool companies that understand the BBBetter way of maintaining pools
I
try to do it for my bosses' company, but am restricted as to how far I can go, in telling people the TRUTH
I believe that Scott feels as I do in that, if more people have a trouble free pool - we can sell more pools (without overselling chems) and build a confidence with our customers to trust US to do any major work on the pool :-D