2 Month Fail - Pentair IntelliFlow3 VSF 3.0 HP

[LSU]

So we are about 2 months in to owning a brand new pool, just converted to salt not long ago. Pump stopped working the other nigh, and prior to that we had received a couple of the email alerts saying that the communications cable was not communicating between the pump and the Intellicenter. We checked all connections, and they were secure and good. Power connections to the pump are good. We had an electrician out today before the PB comes back out tomorrow, just to check and verify that we had good power all the way to the pump, which we do.

My wife had called Pentair on Friday (this all happened Friday), and the guy on the phone immediately said it sounds like a bad drive, which he said has been an issue, and he started the warranty process right then without even verifying what it was. At that point we had not even checked the power. He assigned a ticket and another pool company, and we talked to them and they were confused as well. Our PB called and said they were looking into all this today, and talking with their Pentair rep, and they seem to think it's something else, but have not said what. I guess my question at this point is, has anyone here experienced this? None of the lights for power come on at the pump itself, but the electrician verified the power to it today. I'm really surprised that the pump went out that quick. The PB is sending a guy out in the morning to replace something, but they have not said what.

 

[reggiehammond]

Things break when pretty new, or pretty old.

Judging by Pentair’s response, there’s must be a number of problematic pumps they’re dealing with, which isn’t terribly uncommon with a new product.

 

[Dirk]

Yep, new product. I've experienced some of this Pentair "field testing" M.O. (on a couple of unrelated products). Probably not fair to single out Pentair with this practice, too many companies have the same "R&D procedures." But Pentair made good under warranty and I haven't had any problems since. Here's hoping you have the same experience, you're already half way there.

 

[proavia]

In the mean time, add liquid chlorine daily to maintain the upper end of the target range for your CYA.
Use your pool brush to mix it in.
If you have a sump pump, put it in the deep end and its outlet hose in the shallow end to help circulate the water.

Use non-SWG option when you need to dose for more than one day with liquid chlorine.
FC/CYA Levels

 

[LSU]

In the mean time, add liquid chlorine daily to maintain the upper end of the target range for your CYA.
Use your pool brush to mix it in.
If you have a sump pump, put it in the deep end and its outlet hose in the shallow end to help circulate the water.

Use non-SWG option when you need to dose for more than one day with liquid chlorine.
FC/CYA Levels

That's exactly what we have been doing

 

[Mdragger88]

That's exactly what we have been doing

 

[Dirk]

Gold star?! I didn't know about those. How do you get one? I didn't get one...

 

[Mdragger88]

Gold star?! I didn't know about those. How do you get one? I didn't get one...

Gotta follow all the rules lol

 

[proavia]

@Dirk - uhm.....

 

[Dirk]

I understand. But I'm special.

 

[proavia]

That's exactly what we have been doing

Good job.

 

[proavia]

I understand. But I'm special.

To say the least.

And I believe you should get an award for the shortest post posted by @Dirk -

 

[LSU]

Well, they just came out yesterday and replaced the whole pump, so that solved that. Previous to them arriving I had my electrician come back and verify the power to the pump, so that's that I guess. No idea what the actual issue was with the pump.