- Oct 27, 2013
- 26
Hello All,
Long time lurker here looking for some help -
MODs if this is inappropriate for this forum please delete with my apologies
We finally got our all Pentair system setup last year. Everything has been working beautifully until a few weeks ago when we had a few power surges/outages in the area. Since then the screen logic portion of the system no longer works. What I mean by that is:
I can still find my system on the LAN both locally and remotely. I can access it via the app (on android and iOS). I can also find the system and configure it via the screen logic windows program. However, what I can not do is run the actual screen logic program. Running it gives me a blank screen. I spoke to Pentair and they think it is an IP issue. Normally they can fix that with two programs called HLDEVICE.EXE and HLFILE.EXE. However, they want remote access (basically VNC/remote desktop) to my computer so they can install the programs, run them locally and remove them. I asked them to just email me the programs as I could not give them remote access to the computer and of course they refused. However, the lead tech did indicate "just because we can't doesn't mean someone else wont". So I am here hoping to see if any one has access to these two programs and would be willing to email me a copy so I can manually upgrade the FW on my unit and set the IP address.
Thank you.
Long time lurker here looking for some help -
MODs if this is inappropriate for this forum please delete with my apologies
We finally got our all Pentair system setup last year. Everything has been working beautifully until a few weeks ago when we had a few power surges/outages in the area. Since then the screen logic portion of the system no longer works. What I mean by that is:
I can still find my system on the LAN both locally and remotely. I can access it via the app (on android and iOS). I can also find the system and configure it via the screen logic windows program. However, what I can not do is run the actual screen logic program. Running it gives me a blank screen. I spoke to Pentair and they think it is an IP issue. Normally they can fix that with two programs called HLDEVICE.EXE and HLFILE.EXE. However, they want remote access (basically VNC/remote desktop) to my computer so they can install the programs, run them locally and remove them. I asked them to just email me the programs as I could not give them remote access to the computer and of course they refused. However, the lead tech did indicate "just because we can't doesn't mean someone else wont". So I am here hoping to see if any one has access to these two programs and would be willing to email me a copy so I can manually upgrade the FW on my unit and set the IP address.
Thank you.