So, my PC is awful. They have been horrible for communication even though I stressed that communication is a key factor for me. They wanted to charge $1k+ to startup the pool. Told them nah, I'm good and I know how to check/balance chemicals, just give me the 411 and I should be good to go unless this would affect any warranty. PC said no problem, they'll give me the tips once it gets to that point in the build.
11-19 We leave for an out of state week long road trip over Thanks Giving break.
11-20 I'm without cell service until the evening. Find out PC sent us an email that morning about startup tips. In-laws had checked on our house randomly and saw that they were filling up the pool. I'm livid being hit out of the blue with this news. I tell in-laws to turn off water because I don't want to return home to a flood and somewhat knew that bad mojo happens with new plaster if it's not balanced out of the gate. Send off nasty gram to pool company asking them to call me back and if our pool is damaged?
11-25 get back in town
11-26 get a call from PC that someone had swung by our house, again thanks for the heads up, and that the pool looked fine, they didn't see any cracks (the reason we had a re-plaster job. PC says to start filling pool. So from noon 11-26 to noon 11-27 pool is filled up.
Yup, you guessed it, there's a nice ring where the water level was stationary mid-fill for ~6 days.
Anyone dealt with this before? Will the ring go away? Can the PC correct it? Will it need to be drained and re-plastered again? I'm asking here instead of straight up asking the PC cause so far I've only been dealing with their receptionist who is just parroting what their workers and subs have been telling her. Gonna blow if this has to go to litigation. Right now this is a $15k job. NOT. HAPPY!
TLDR: PC finished plastering and started filling my pool with zero communication with me while I was out of state. I had water turned off mid fill for several days resulting in ring around pool in the plaster.
11-19 We leave for an out of state week long road trip over Thanks Giving break.
11-20 I'm without cell service until the evening. Find out PC sent us an email that morning about startup tips. In-laws had checked on our house randomly and saw that they were filling up the pool. I'm livid being hit out of the blue with this news. I tell in-laws to turn off water because I don't want to return home to a flood and somewhat knew that bad mojo happens with new plaster if it's not balanced out of the gate. Send off nasty gram to pool company asking them to call me back and if our pool is damaged?
11-25 get back in town
11-26 get a call from PC that someone had swung by our house, again thanks for the heads up, and that the pool looked fine, they didn't see any cracks (the reason we had a re-plaster job. PC says to start filling pool. So from noon 11-26 to noon 11-27 pool is filled up.
Yup, you guessed it, there's a nice ring where the water level was stationary mid-fill for ~6 days.
Anyone dealt with this before? Will the ring go away? Can the PC correct it? Will it need to be drained and re-plastered again? I'm asking here instead of straight up asking the PC cause so far I've only been dealing with their receptionist who is just parroting what their workers and subs have been telling her. Gonna blow if this has to go to litigation. Right now this is a $15k job. NOT. HAPPY!
TLDR: PC finished plastering and started filling my pool with zero communication with me while I was out of state. I had water turned off mid fill for several days resulting in ring around pool in the plaster.