I am just finishing the building and installation of my first pool - a 15x30 above ground and I am having problems with the vendor. I don't want to name the vendor yet, but I have already posted some very critical reviews of this vendor on other places, including their local Better Business Bureau.
The problem is this - part of the pool kit I purchased was a pool floor cleaner. For two months now they have given me excuse after excuse as to why they have not yet shipped it. This is the second item they "forgot" to ship, the first being the ground cover which held up the project for over a week. The pool kit was paid for in full before they shipped anything, so payment is not the issue. At one time, before they "shipped" it I asked if I could upgrade the floor cleaner to a better model and was told I could not.
When the "shipped" item never arrived after another 2-3 weeks I called again to be told it was never shipped. I was promised it would be shipped.
2 weeks later and it didn't arrive. I started losing faith in this company and started posting less than favorable reviews (all totally true, including names and dates) on the web, along with a complaint to their local Better Business Bureau. THAT prompted a call from them to me. I was told that (a) I could upgrade the floor cleaner for an additional cost and (b) they would not ship ANYTHING to me unless I first took down the BBB complaint and my complaint on a different web site. I was told that the BBB requires that the offending post be taken down before they can ship me anything. I also own a business and my business is a BBB Accredited business and I know personally that what I was told was simply not true. Nevertheless, I contacted their BBB and verified what I already knew, that the BBB has no such policy.
What would you do? I firmly believe that they will not ship anything to me at this point, even though I have already paid for it. In fact, I have already purchased a different floor cleaner from a different vendor.
The problem is this - part of the pool kit I purchased was a pool floor cleaner. For two months now they have given me excuse after excuse as to why they have not yet shipped it. This is the second item they "forgot" to ship, the first being the ground cover which held up the project for over a week. The pool kit was paid for in full before they shipped anything, so payment is not the issue. At one time, before they "shipped" it I asked if I could upgrade the floor cleaner to a better model and was told I could not.
When the "shipped" item never arrived after another 2-3 weeks I called again to be told it was never shipped. I was promised it would be shipped.
2 weeks later and it didn't arrive. I started losing faith in this company and started posting less than favorable reviews (all totally true, including names and dates) on the web, along with a complaint to their local Better Business Bureau. THAT prompted a call from them to me. I was told that (a) I could upgrade the floor cleaner for an additional cost and (b) they would not ship ANYTHING to me unless I first took down the BBB complaint and my complaint on a different web site. I was told that the BBB requires that the offending post be taken down before they can ship me anything. I also own a business and my business is a BBB Accredited business and I know personally that what I was told was simply not true. Nevertheless, I contacted their BBB and verified what I already knew, that the BBB has no such policy.
What would you do? I firmly believe that they will not ship anything to me at this point, even though I have already paid for it. In fact, I have already purchased a different floor cleaner from a different vendor.
