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Thread: Bad issue with pool company

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    Join Date
    Mar 2017

    Bad issue with pool company

    We let a pool company take care of our pool last year and while they were closing the pool they said they were unable to get the pool ladders and hand rail to release from the pool. They decided to cut the poles instead of working on getting the poles to release. They did this without asking and I will not be using them again. The issue I have is how to get the pole pieces removed from the brackets to install new hand rails and ladders. Any suggestions would be greatly appreciated.

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    Mod Squad YippeeSkippy's Avatar
    Join Date
    Jan 2012
    'burbs of Augusta, Georgia

    Re: Bad issue with pool company

    I think I'd be asking the Pool Company how *they* are going to do this fix??

    Maddie :) 12K Fiberglass IG, Infinity 4000 automatic cover, SWCG, Hayward Sand Filter, Hayward 1.5 Pump, Doheny Discovery Robot, Savi Melody LED pool lights, outdoor speakers and other assorted doo-dads. Sundance Altamar Hot Tub.
    Skippy's Pool Cooler --> Skippy's New Fountain Our Build --> Our Pool Solved Our Sloping Yard

  3. Back To Top    #3

    Join Date
    May 2013
    Long Island NY

    Re: Bad issue with pool company

    I would also call the pool co. and tell them what they did. They need to finish the job by removing those two pieces. And I bet the existing ladder ends that they cut are uneven and prone to rusting quicker.
    19,000 gal - Vinyl IG - Sand filter -1.5hp. - Taylor k 2006 - Loop Loc cover

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    MarkTX's Avatar
    Join Date
    Nov 2015
    Cypress, TX

    Re: Bad issue with pool company

    I do not understand this at all. How brutish.
    30,000 gal free-form IG w/ spa, PebbleSheen Blue Surf, Pentair cartridge filter, Pentair 3 HP Intelliflo, extra pump that is way over-sized for weeping moss rocks, Dolphin Oasis Z5, municipal water, all built Jan-Feb 2016. TF-100, SpeedStir, Liquidator 3/8", borates. My build thread

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    Mod Squad pooldv's Avatar
    Join Date
    Aug 2012
    DFW, TX

    Re: Bad issue with pool company

    Welcome to TFP!

    I agree that calling them doesnt hurt. Maybe someone in management or an owner would be willing to do the right thing.
    TFP Moderator
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  6. Back To Top    #6
    dw9000's Avatar
    Join Date
    Aug 2014
    NW Ohio

    Re: Bad issue with pool company

    You should have bronze/metal cups built into the pool deck that the ladder ends slide into. Assuming that is metal, and the cut off ladder tube ends are still in these cups, you could spray some penetrating oil on them, trying to get between the deck cup and the cut off tube. Wd-40 would work in a pinch but there are many others (like pb plaster, kroil). Let that sit for 30 mins or so, then try and break them free with a chisel and hammer. You could get a blow torch and heat it up, then try and tap it with a hammer or chisel,, trying to rotate it in the cup,, once it breaks free pull them out with a pair of pliers/needle nose pliers.

    I'd be upset,, good ladders are expensive. I like the SR smith commercial ladders, top notch.

    Another alternative would be to buy some metal pipe (maybe even PVC pipe),, that you could fit into the existing cut off stems,. the other side would go up into the cut off ladder, and that would hold the ladder in place but that would probably be sloppy looking and leave some jagged edges, unless you filed it down a bit to make it look acceptable
    In-ground block / vinyl liner 33' x 22' x 5',, approx 25k gals
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  7. Back To Top    #7

    Re: Bad issue with pool company

    I suspect that the cups are probably aluminum and corroded since the rails wouldn't come out.

    If the cups are not usable, I would suggest core drilling them out and replacing them. The hard part is to reconnect the bond wire.

    You could use Saftron as they don't need to be bonded.

    SĀFTRON polymer rails are non-conductive. When used with SĀFTRON anchor sockets and bases, or installed directly into the deck, no grounding/bonding is required. SĀFTRON has been tested to be non-conductive by STR Laboratories. The current NEC code shows that SĀFTRON pool rails do not need to be grounded or bonded as the rails are sealed at the time of manufacturing. We have also received a letter form NFPA (NEC Codes) stating that they feel SĀFTRON pool rails are not required to be grounded or bonded.
    If the cups are usable, you might be able to make two vertical cuts through the rails and then remove the pieces.

    Making the cuts is not easy.

    Can you post a picture?
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