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Update: Thanks to all the great input, I contacted the installer and mentioned all of the above. He agreed and owned the mistake. He mentioned Friday they were going to backfill the step area with CDF but due to running late into the evening did not have time. He mentioned the employees did...

Thank you all so much! He is coming in the morning. I’ll keep you posted how it goes

Picture of the crack, the water is bleeding out of it.

The project manager is coming tomorrow to fix the crack. He states that he has also contacted the manufacturer? My husband will be supervising tomorrow to see if indeed the pool is not level. The step end of the pool is also not backfilled with gravel they are being supported by wood. The...

Hi there, looking for suggestions. Waited a year for our fiberglass pool installation, finally happened Friday. While watching the workers overheard an argument about the pool not being level. 2 days later found a crack near the steps and water pouring out. The pool company is acting like...