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We did contact Pentair. Twice. One of the techs told us that it needs to be on 5g and that is the problem and one said 2.4. So we really didn’t get anywhere with that. Thank you so much for your help, sincerely!

For about 4 weeks. The builder even had the unit replaced thinking there was something wrong with it. The installer was able to make it work on his hotspot. It said it connects to the internet but not the server. We have a modem / WiFi combo from Grande. It is an Arris DG3450

We just had our pool installed and the builder used Pentair products. However, we cannot the unit to connect to the internet. It says it is connected to the WiFi but it will not connect to the server. Er have use Grande for internet. Anyone expieriance this before? Know how to make it work?