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Hi there- I believe our actuator failed bc the spa drains any time I turn spa mode on. The spa return valve doesn’t move at all, actually. Can I buy the part and install it fairly easily or should I call a professional? I am pretty handy but don’t know all the ins and outs of the equipment back...

Ok. It’s doing it again. I do have aqua link but I can’t figure out where freeze protect is. When I turned on the PDA is had spa mode on so does that mean freeze mode is on?

And I just came out here 5 minutes later to take a picture and it’s totally refilled. What just happened??

Hi friends- we are getting the polar vortex weather that everyone else is and it is about 20 degrees (was lower this morning). I just noticed that our pool was nearly overflowing but our spa is almost empty!!! I have no idea what happened or what is going on or what I’m supposed to do to fix...

I thought it was too at first, but it’s definitely the surface 😔 the plaster is grayish and the pebble is sort of a natural/brownish color. Where it’s lighter in the photo is where there are fewer pebbles in the plaster when I look at the same spot underwater. I may call the pebble tech people...

Yes. Since we moved here. I can’t tell if it’s getting worse or my water is just clearer now. This image is from July 2020, two months after we moved in. What kind of chemical? I add a lot of acid- at least 24 oz once a week. I definitely don’t slowly pour it in. I just dump all in and then...

I have felt it and I’ve never noticed a mushy feeling. Honestly when I’ve looked at it closely underwater it looks really smooth and just like pebbles were never there in the first place. Like I can’t see where they’ve dislodged from the plaster. I’ve never been able to pick any pebbles out...

Y’all idk what’s going on here. There is still pebble tec coming off in my robot filter. Not as much as before but at least a tablespoon or so in each run. I run the robot maybe once or twice a week. I’ve posted my most recent test results below. The pool surface definitely looks like there...

Wow really?! Ok. Also realized after the panic subsided that it could be rock debris from the 11 bags of salt they dumped in yesterday. PHEW.

I just ran my robot for the first time since our new Aquapure1400 was installed and it collected SO MUCH rock/pebble debris. I tested the salt and it’s at 3800 which is too high according to the instructions (upper limit is 3500). Could the Salt level be causing this?? help!!

Ok great intel. We inherited the pool when we bought our house a few years ago and are just now converting to SWG for chlorination. The installer is coming back tomorrow to install the wire to connect them. Should I ask him to move the little interface box into the aqualink where that opening...

Sorry! Thought they both posted.

Shoot. I didn’t realize there is a difference. That’s so confusing!? Why are they called basically the same thing?!? There were only two options under the Jandy brand on the comparison table and the folks here recommended the aquapure1400 which is what we got. It looks like there is a wire...

hello friends! Our AquaPure 1400 SWG was just installed. I was not home when the installer put it in and the gentleman who came by today to check it did not have answers to several of my questions. I may have completely misunderstood the recommendations for which SWG to get but I thought this...

We do have an automation system. I have the jandy remote that controls everything but the chlorinator (which we don't use, obviously)

got it. He says the 1400 will be an exact fit without the need for cutting and extra cost to do so. Do we want to spend the extra cost to cut for the pentair? I can't imagine it's that expensive to cut some pipes but I also don't want them to eff up the plumbing if don't have any plumbing...

ok update, the pool service guy is suggesting the Jandy Truclear / Ei. He said he wouldn't recommend the pentair b/c the cell replacement is 3x the Jandy one adn that they all have the same output and every pool is different. I asked him to price the pentair anyway but wondering what the catch...

ah, thank you so much. I'm reading the model comparison - what does the plumbing style refer to? Jandy says E and Pentair says C?

Hi all - we are taking the plunge and converting our chlorinator to a SWG and I am beyond excited. What questions should I ask the installer to ensure we are getting a good product installed and the correct size, etc.? I sent him a picture (same one attached) and he said a Jandy unit would...

Don’t use it so assume this is not causing the problem?

Ok sorry for delay’ see photos