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I ordered new tracks today. Is there a way to check that both track motors are working? This just dawned on me. One of the louvers (sp/name?) fell of the bottom of the vac, and actually got stuck in the track of the one side, I am just realizing that perhaps it got stuck in the track and burnt...

I have read the troubleshooting guide already and didn’t really find my issue. Both tracks are turning, there does not appear to be any missing teeth, and I have not found any bearings in the pool. I wonder if it is possible for one track to be looser than the other track? I uploaded a video...

I have an L shaped salt water pool. This is my 3rd (or 4th) season with a Hayward TigerShark QC. For the last few years it has worked great getting stuck on the ladder/drains every now and again, but that seems to be normal. This summer it has started giving me problems. It will get stuck in...