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Hi, the buyers of our house hired a pool inspection company and the only issue they asked us to remediate was contracting with an electrician to add missing covers to our pool timers. I'd like to order the parts myself, I'm not exactly sure what is missing, anyone have a sense of it? Photos and...

Wow, I've waited on hold with hayward customer service for hours and no one picks up. I've also used their callback feature, no one ever calls back. I also sent an email and no one replied. Has anyone figured out how to get support? I am so frustrated, at this point I can't recommend their...

Hi, we lose water fast when we run our fountain, perhaps half an inch per hour. How do I diagnose the problem? I suppose the basic strategy is to determine if the leak is in the fountain or pipe carrying water to the fountain? what's the best way to do this? tia,

Hi, We have brownish/greenish stains on the sides and bottom of our gunite pool. The pool water is clear. I've been able to remove some of the stains below the tile with a brush but it's much harder to get leverage to apply force to the brush as the pool water gets deeper. Wondering if I...

Hi, our lights work out of the pool but they are leaking. Electrician pulled them, they were installed in 1988, pentair purchased the manufacturer, american products. Received estimate from two pool companies to replace lights, $400 per light and $200 for installation, more if they have to...

Hi, the pilot light of our heater keeps going out, it's not very easy to start due the awkward placement of the burner. Any tips to keep it going other than buying a heater with an electric ignition? thanks!