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Tried calling 4 more times and sent 2 more emails, no response from anyone. This is beyond frustrating.

They were supposed to send my pictures and videos to the manufacturer Monday and call me same day to either replace or upgrade. It's Friday and I have heard nothing (tried calling multiple times and emailed with no response).

Bummer, call the store, they should replace it for you. I got a hold of them today and mentioned a few of us were having issues and they are more than willing to help. They are sending my photos and videos of the robot "working" to the manufacturer. Mine doesn't give any error messages, my...

Quick update for me, I tried it again this morning and Bluetooth started working. I did not try anything special other than run the Prowler 930 App as I have done many times. I suspect you found the culprit, and that the schema's for our serial ranges were not in the system and was being...

I'm glad you were able to get Bluetooth working. Please keep me in the loop on that error code, I wouldn't be surprised to find the same thing on mine..... farther down the rabbit hole we go!

Yeah I'm still trying, I paid an additional $50 specifically for this feature, otherwise I would have settled for the non-Bluetooth version. There are times when I would like to drop it in and spot clean specific areas quickly so, for me, this is an important feature to have and I will keep...

I just attached a doc that I received from Pentair support a few weeks back. It did not help me and when I followed up telling them that, they stopped helping (meaning they have no clue how to fix this issue), but it might help someone. Supposedly it came from a Maytronic engineer. At a...

tfpc, Interesting about your serial number pointing to a non-bluetooth bot. I was trying to find a pairing code to see if I can pair it outside the app as I can get the Bluetooth light to light up so I know it's talking to my phone so your theory sounds solid about it being an app issue . I...

Here are a few photos. Do I have unrealistic expectations in thinking that a pool cleaning robot should be able to pick up the debris shown in the photos below? The robot will just go right over all this.

I've tried an iPad and my phone to rule out a problem with the device. They both pair to other Bluetooth devices just fine. My pool only gets dirty (very small amount) by the auto cover when you roll it out on one side, some dirt will hang on it and go into the water. I'm not talking a huge...

Yeah I am right next to the power supply (and it's on) when trying to pair. I did get the Robot from Marina Pool and Spa, I'll give them a call, I might have just got a dud, but so far, I'm not impressed at all and I was really looking forward to giving one a shot to save me some time cleaning...

Yeah I found the Prowler 930 app. No matter what I try, it sits on "searching for robot" then times out. I have location turned on and reset everything multiple times. If someone knew the pairing code I could try that but Pentair support was no help. I haven't tried the schedules yet.... I have...

I've purchased a Warrior SI based upon the positive feedback on this form but I'm a little perplexed about the glaring reviews.... 1) The Bluetooth won't work on either my phone or IPad, I reached out to Pentair for support and they send me a doc to help troubleshoot, nothing works. Does anyone...