Happy Easter,
Went to turn on our mastertemp 400 remotely earlier today via the Pentair app and essentially no heating occurred: only the pump ran.
On the heater touchpad, if I select “spa on” instead of “pool on” the blower activates and the heater fires up. No LED diagnostics are illuminated. “Service Heater” is not lit. The pentair troubleshooting guide leads me to believe the control board needs to be replaced but I’m trying to confirm it.
I called pentair about this a few weeks ago and they said it’s most likely the wire between the easytouch and the heater. Before i called an electrician, I replaced the thermostat and bypass valve that was damaged and thought I had it solved since it worked once or twice. Now it’s back to its old habits.
Has anyone else experienced this? Is it as simple as replacing the wiring? Why does the heater choose Pool On when the spa is what we desire to heat? Again, it only fires up when I select “spa on” manually via the touchpad on the heater.
Thank you in advance!
Ryan
Went to turn on our mastertemp 400 remotely earlier today via the Pentair app and essentially no heating occurred: only the pump ran.
On the heater touchpad, if I select “spa on” instead of “pool on” the blower activates and the heater fires up. No LED diagnostics are illuminated. “Service Heater” is not lit. The pentair troubleshooting guide leads me to believe the control board needs to be replaced but I’m trying to confirm it.
I called pentair about this a few weeks ago and they said it’s most likely the wire between the easytouch and the heater. Before i called an electrician, I replaced the thermostat and bypass valve that was damaged and thought I had it solved since it worked once or twice. Now it’s back to its old habits.
Has anyone else experienced this? Is it as simple as replacing the wiring? Why does the heater choose Pool On when the spa is what we desire to heat? Again, it only fires up when I select “spa on” manually via the touchpad on the heater.
Thank you in advance!
Ryan