Just posting here so others don't end up spending time on troubleshooting like I did.
Short story - If you have an Ikea DIRIGERA smart home hub it may cause disconnection between the Screenlogic indoor protocol adapter and the Easy Touch outdoor unit.
Longer story - I have a EasyTouch controller for my pool equipment, connected using the Screenlogic wireless interface antenna, and indoor antenna connected to a protocol adapter, that is connected over ethernet to my home wireless access point. Worked flawlessly for 3 years then this morning I could not control my pool anymore from the Screenlogic app. The app connects but shows outdated data and controlling circuits from the app does not really activate them. Indoor wireless unit has all three LEDs (PWR/Tx/Rx) blinking like crazy. Outdoor wireless unit has PWR LED blinking very slow, and Rx/Tx LEDs off. Tried resetting every unit (Easy Touch, protocol adapter) disconnecting/reconnecting connectors, Hard power cycling out EasyTouch, shutting off nearby appliances and A/C unit - nothing worked. Called my service company and they had a tech available same day. He came over, did the same disconnects and reboots, told me to re-install the phone app (he claims that is the first thing Pentair support recommends) - nada. He said he will have to call Pentair support and do guided troubleshooting, but it was already afternoon here in the West coast, so he said they will have to come again at time when Pentair's east coast support center is open.
After he left I used a 100ft Ethernet cable and moved the indoor protocol adapter+indoor antenna right next to the outdoor unit. Connection was established and I was able to control the EasyTouch controller with the app. Moved the protocol adapter and antenna back in - no connection.
As a last resort, I decided to shut off nearby devices. Started with a wireless router - no go, moved to a Philips Hue hub - no go. Turned off an Ikea smart home hub - immediate success. The indoor antenna LEDs stabilized, with the PWR constantly on and Rx/Tx lighting intermittently. I was able to control the pool with the app. This hub has been there for a year and never caused a problem. In hind sight, it may have gotten some over-the-air update that caused it to start transmitting some RF signal that interferes with the Screenlogic wireless link.
Short story - If you have an Ikea DIRIGERA smart home hub it may cause disconnection between the Screenlogic indoor protocol adapter and the Easy Touch outdoor unit.
Longer story - I have a EasyTouch controller for my pool equipment, connected using the Screenlogic wireless interface antenna, and indoor antenna connected to a protocol adapter, that is connected over ethernet to my home wireless access point. Worked flawlessly for 3 years then this morning I could not control my pool anymore from the Screenlogic app. The app connects but shows outdated data and controlling circuits from the app does not really activate them. Indoor wireless unit has all three LEDs (PWR/Tx/Rx) blinking like crazy. Outdoor wireless unit has PWR LED blinking very slow, and Rx/Tx LEDs off. Tried resetting every unit (Easy Touch, protocol adapter) disconnecting/reconnecting connectors, Hard power cycling out EasyTouch, shutting off nearby appliances and A/C unit - nothing worked. Called my service company and they had a tech available same day. He came over, did the same disconnects and reboots, told me to re-install the phone app (he claims that is the first thing Pentair support recommends) - nada. He said he will have to call Pentair support and do guided troubleshooting, but it was already afternoon here in the West coast, so he said they will have to come again at time when Pentair's east coast support center is open.
After he left I used a 100ft Ethernet cable and moved the indoor protocol adapter+indoor antenna right next to the outdoor unit. Connection was established and I was able to control the EasyTouch controller with the app. Moved the protocol adapter and antenna back in - no connection.
As a last resort, I decided to shut off nearby devices. Started with a wireless router - no go, moved to a Philips Hue hub - no go. Turned off an Ikea smart home hub - immediate success. The indoor antenna LEDs stabilized, with the PWR constantly on and Rx/Tx lighting intermittently. I was able to control the pool with the app. This hub has been there for a year and never caused a problem. In hind sight, it may have gotten some over-the-air update that caused it to start transmitting some RF signal that interferes with the Screenlogic wireless link.
