Pulling hair out-at a loss!

I cannot get my water clear and clean- please help!
I have an inground pool that holds about 35,000 gallons of water. It's painted concrete, safety ledge, then about 2 feet of fiberglass at top. OLD but solid. This year, no matter what I do it will not clear up, and only getting worse. At the beginning of the season, I emptied my Hayward sand filter, checked the inner equipment (laterals and center pipe) and replaced the sand, per filter requirements. Cleared leaves from pool and shocked very brown pool. Started out season fine but water was never completely clear. Cloudy white. Chemicals all fine. Phosphates a little high, lots of trees. Treated that quickly. Water improved for a few days, but not completely. Brownish green after a week but not algae. Scrubbed sides added shock again, and backwashed again, other chemical levels still appropriate, but pool store guys stated it could be metal in water from algicides. Treated that, but no improvement. Tested TDS, a little high so after a few more days of no clearing I performed a floc treatment with aluminum sulfate. Worked great, suctioned all debris on bottom to waste with main drain running so to not lose suction. Topped off water, adjusted chemicals and had clear water for the first time this season for about 3 days. Again, all tests still within normal limits but cloudy, green water returned after a few days. Started thinking it must be my sand filter and did a thorough inspection but found nothing.

Then did a sand filter test that I read about online. 2 cups of DE poured into skimmer to test filtration efficacy of sand filter. The test stated that the DE should get trapped in the sand filter rather than return to pool via return jets, if sand filter is working properly. DE DID RETURN TO POOL VIA RETURN JETS IN ABOUT 1 MINUTE. I discussed this with a friend who has experience with pool care, and he did not think this was an accurate test to check sand filter function. He suggested I check my TDS again and he stated that the only fix for high TDS was to dump and refill. TDS was high again. So, I dumped about 1/5 of pool water and refilled. 24 hours later with filter running, and with all levels appropriate but FC sltill reading high, still no change. Very yellow, green pool! I truly feel at this point that it is my Hayward sand filter not removing dead algae, bacteria, debris etc., but nothing appears to be wrong with it. Also, when I backwash my filter, the water is barely dirty/cloudy. In the past seasons pressure would go up and I'd get a good backwash/rinse of dirty/green water that would then turn clear, via sight glass. Now it barely looks dirty when backwashing, despite the filter running for hours and a very green pool! Below are all my numbers. PLEASE HELP.
Inground pool- 35,000 gallons
Hayword sand filter 300 lbs of sand
Pool temp 80
PH- 7.2
Alkalinity- 10
Calcium Hardness- 120 (changed light pink to clear, not pink to blue)
Cyanuric Acid- 80
FC- 11 (high from continuously trying to shock out the green).

-when looking at pool steps I can see green sediment in shallow areas. (skimmers and filter not removing)

-sand filter pressure around 10-12psi when filtering. Rarely goes up.

-also ran sand filter cleaner through skimmer recently with no improvement

I'VE DONE EVERYTHING. :(
 
 
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So, if your CYA is accurate and is 80, then you need to raise your chlorine to 31 and keep it there to kill the algae. You’re saying your chlorine is high, but 11 is just at the top of your target zone of 9-11ppm for your current CYA. Your FC level is allowing your algae to continue to grow and from what I’m reading you’re expecting your filter to destroy it. Sand filters do take a little longer to clear algae from pool water. Dead algae is typically white and will cloud pool water. What test kit are you using?
Are you familiar with the SLAM method and the Chlorine/CYA ratio?
 

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I cannot get my water clear and clean- please help!
I have an inground pool that holds about 35,000 gallons of water. It's painted concrete, safety ledge, then about 2 feet of fiberglass at top. OLD but solid. This year, no matter what I do it will not clear up, and only getting worse. At the beginning of the season, I emptied my Hayward sand filter, checked the inner equipment (laterals and center pipe) and replaced the sand, per filter requirements. Cleared leaves from pool and shocked very brown pool. Started out season fine but water was never completely clear. Cloudy white. Chemicals all fine. Phosphates a little high, lots of trees. Treated that quickly. Water improved for a few days, but not completely. Brownish green after a week but not algae. Scrubbed sides added shock again, and backwashed again, other chemical levels still appropriate, but pool store guys stated it could be metal in water from algicides. Treated that, but no improvement. Tested TDS, a little high so after a few more days of no clearing I performed a floc treatment with aluminum sulfate. Worked great, suctioned all debris on bottom to waste with main drain running so to not lose suction. Topped off water, adjusted chemicals and had clear water for the first time this season for about 3 days. Again, all tests still within normal limits but cloudy, green water returned after a few days. Started thinking it must be my sand filter and did a thorough inspection but found nothing.

Then did a sand filter test that I read about online. 2 cups of DE poured into skimmer to test filtration efficacy of sand filter. The test stated that the DE should get trapped in the sand filter rather than return to pool via return jets, if sand filter is working properly. DE DID RETURN TO POOL VIA RETURN JETS IN ABOUT 1 MINUTE. I discussed this with a friend who has experience with pool care, and he did not think this was an accurate test to check sand filter function. He suggested I check my TDS again and he stated that the only fix for high TDS was to dump and refill. TDS was high again. So, I dumped about 1/5 of pool water and refilled. 24 hours later with filter running, and with all levels appropriate but FC sltill reading high, still no change. Very yellow, green pool! I truly feel at this point that it is my Hayward sand filter not removing dead algae, bacteria, debris etc., but nothing appears to be wrong with it. Also, when I backwash my filter, the water is barely dirty/cloudy. In the past seasons pressure would go up and I'd get a good backwash/rinse of dirty/green water that would then turn clear, via sight glass. Now it barely looks dirty when backwashing, despite the filter running for hours and a very green pool! Below are all my numbers. PLEASE HELP.
Inground pool- 35,000 gallons
Hayword sand filter 300 lbs of sand
Pool temp 80
PH- 7.2
Alkalinity- 10
Calcium Hardness- 120 (changed light pink to clear, not pink to blue)
Cyanuric Acid- 80
FC- 11 (high from continuously trying to shock out the green).

-when looking at pool steps I can see green sediment in shallow areas. (skimmers and filter not removing)

-sand filter pressure around 10-12psi when filtering. Rarely goes up.

-also ran sand filter cleaner through skimmer recently with no improvement

I'VE DONE EVERYTHING. :(
Have a picture of the pool water to share? You got the run-around from the pool store it seems. Are you trusting the pool store for testing? It’s hard to see how your alkalinity could be 10ppm?

Don’t buy or use any more special fixes, just post a picture and explain how you are testing the water and that’ll be lots of advice coming your way.
 
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So, if your CYA is accurate and is 80, then you need to raise your chlorine to 31 and keep it there to kill the algae. You’re saying your chlorine is high, but 11 is just at the top of your target zone of 9-11ppm for your current CYA. Your FC level is allowing your algae to continue to grow and from what I’m reading you’re expecting your filter to destroy it. Sand filters do take a little longer to clear algae from pool water. Dead algae is typically white and will cloud pool water. What test kit are you using?
Are you familiar with the SLAM method and the Chlorine/CYA ratio?
Thank you so much! Yes, I thought my free chlorine was high enough. Did not know I could go that high. Didn't expect the filter to kill it, just clear it. :) I am familiar with SLAm. I will start that tonight and get that FC much hirer! Thanks again!
 
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Most paint chalks some, so that will contribute to cloudiness.

If the paint is chalking or dissolving, then you will never be able to keep the pool clear and you will have to strip the paint off and resurface with a good plaster to avoid problems.

Do you get any white cloud at all when you brush?

Beyond that, you can SLAM to clear the pool.

Pool Care Basics

Overnight Chlorine Loss Test

SLAM Process

PoolMath

FC/CYA Levels

Test Kits Compared

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I drained and painted my entire pool 2 years ago, with high quality pool grade paint. So don't think that's the problem. And yes, I know about SLAM. Sounds like I need to get that chlorine much higher. Thanks for the reply.
 

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So, if your CYA is accurate and is 80, then you need to raise your chlorine to 31 and keep it there to kill the algae. You’re saying your chlorine is high, but 11 is just at the top of your target zone of 9-11ppm for your current CYA. Your FC level is allowing your algae to continue to grow and from what I’m reading you’re expecting your filter to destroy it. Sand filters do take a little longer to clear algae from pool water. Dead algae is typically white and will cloud pool water. What test kit are you using?
Are you familiar with the SLAM method and the Chlorine/CYA ratio?
Thank you so much! Yes, I thought my free chlorine was high enough. Did not know I could go that high. Didn't expect the filter to kill it, just clear it. :) I am familiar with SLAm. I will start that tonight and get that FC much hirer! Thanks again!
Arriving home tonight and see pool even greener. I do believe the problem is the chlorine/cya ratio. I was familiar but not familiar enough, so thank you. I assume the reason my CYA increased so much is because both times I shocked this season I used shock that included stabilizer, clarifier and algicide. Big mistake. I have started the SLAM process (with only chlorine, no extras). As well, I am using Taylor Complete (FAS-DPD) test kit. Please let me know if I should switch. Will send update in a few days. Side note- this site and forum is amazing and wish I would have turned here ages ago. No more pool store guys. Clearly I was supporting the cause. Haha
 
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