Hey there 
! Reaching out for help or advice here as we are new to having a pool and not sure what is normal. Our pool was built simultaneously with our house, and we were confident in our pool contractor because he was recommended by friends.
All was going well, until they went to do the ground work in the yard and at the same time decided to do the plaster in the pool. We have red dirt here and then we ended up getting some rain, so for about three weeks the pool sat with standing water about half way up, mixed with red dirt. We were assured this can happen and the stains would come out, so everything proceeded. Finished up, filled the pool, plaster is stained and splotchy.
After lots of discussion we finally agreed to pay for half to get it re-plastered. In the interim, tiles kept falling off. In the beginning it seemed like it was super easy to get returned texts/phone calls, but that stopped happening. Again, we agreed to purchase more tiles to have them replaced and they did that - it’s been less than a year and more tiles have come off. We’ve reached out several times, and finally got an answer he would come out and take care of it once swim season was over.
It’s over and he will not return our messages. The pool is 2 years old and I’m not sure if it looks like it’s supposed to be like this. I post timeline pics as best as I can. Any advice is appreciated!
! Reaching out for help or advice here as we are new to having a pool and not sure what is normal. Our pool was built simultaneously with our house, and we were confident in our pool contractor because he was recommended by friends.All was going well, until they went to do the ground work in the yard and at the same time decided to do the plaster in the pool. We have red dirt here and then we ended up getting some rain, so for about three weeks the pool sat with standing water about half way up, mixed with red dirt. We were assured this can happen and the stains would come out, so everything proceeded. Finished up, filled the pool, plaster is stained and splotchy.
After lots of discussion we finally agreed to pay for half to get it re-plastered. In the interim, tiles kept falling off. In the beginning it seemed like it was super easy to get returned texts/phone calls, but that stopped happening. Again, we agreed to purchase more tiles to have them replaced and they did that - it’s been less than a year and more tiles have come off. We’ve reached out several times, and finally got an answer he would come out and take care of it once swim season was over.
It’s over and he will not return our messages. The pool is 2 years old and I’m not sure if it looks like it’s supposed to be like this. I post timeline pics as best as I can. Any advice is appreciated!
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